Their reaction is a little too late, and for the wrong reasons.
Seems Creative is sorry for the consequences of their actions, not for the actions themselves. They have already made it very clear what their attitude is.
And to be quite honest, it shouldn't come as a surprise to anyone. I've done a little digging on how the company has "handled" similar cases elsewhere, and I'm fairly certain thet their initial sabre-rattling is their "native self", and that the more agreeable tone is their PR-spin. Just look at how they handled the streak of people complaining that firmware upgrade broke the fm-receiver in the Zen Vision:M a while back (a couple of years). That is, if you can find the posts complaining about this on their forum at all. Seems something went wrong, and all the questions about "what happened" got deleted on their forum. Ooops. Perhaps the code keeping these in the database was mantained by the same people mantaining the functionality of their firmware.
Then look at what they've done to the various people trying to fix Creative's lack of features on the ZVM by getting an alternate firmware to run on it.
I hadn't dug up all this before I read about THIS developer. Reading about THIS developer made me move Creative to my "do-not-buy-from"-list, along with Apple and Sony, having dug a little deeper, I found that this case was irrelevant to keeping Creative blacklisted. There were so many reasons to keep them on that list, that I could have choked on them. I think it's time for people who know the attitude to start recommending alternatives. Maybe we can ask The Register to help us set up a site to build a "hardware compatibility" database for hardware being compatible with: (using yes/no/ not answered)
Linux distribs (Userland) (for equipment needing userland software to work)
Add to that the following two bools:
-Treats developers with legal threats
-Has released programming info for opensource drivers
I'm fairly certain The Register readerbase could pull together to set up a database which will more or less save us all from trouble. :)