back to article Virgin Media? More like Virgin Meltdown: Brit broadband ISP falls over amid power drama

Virgin Media, one of the UK's largest broadband and TV cable providers, is suffering an outage right now. If you can't access the internet or watch the telly, then it's not just you. It's quite a few of you. It appears the blackout includes business and home connections, and kicked off around 4pm BST today. At the time of …

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    1. Anonymous Coward
      Anonymous Coward

      Re: Refunds

      The majority of ISP faults are down to third parties damaging cables. To address that, ISPs generally have some form or SLA around restoring service. At Virgin, this varies between 12 and 48 hours depending on the package (https://www.virginmediabusiness.co.uk/connectivity/internet-access/business-broadband/?ds_rl=1255746&CMP=sbr_bb-mar-0001761_perisco-4377&gclid=EAIaIQobChMI45LtiPGL3gIVw7XtCh0c0gbvEAAYASAAEgLhnPD_BwE&gclsrc=aw.ds&dclid=CLWIwo3xi94CFYytewodn4kMbQ)

      Assuming the top package and service being restored 24 hours outside SLA, you’re probably entitled to a couple of quid as a refund... Lucky you paid for redundancy to avoid any impact to your business huh?

  1. bobjimwhit

    I have been with Virgin since it was Telewest, BlueYonnder and Yorkshire Cable

    All told about twenty years

    It fails maybe once or twice a year and then only for a couple of hours.

    Most failures are caused by Mains Power failures because I live in a village on the edge of town and the local SubStation keeps failing

    340 down, 26 up, v6, tivo, phone. £50.00 beat that anyone?

    1. J.G.Harston Silver badge

      Me too. I'd forgotten they went through Blue Yonder. Weren't they NTL at one point?

      1. illiad

        J.G.Harston

        yes, they bought up NTHell, and all the other bad ones, took them a while to get them going properly...

        They were going pretty well up to a few years ago, then liberty global bought them...

        https://dealbook.nytimes.com/2013/02/05/liberty-global-in-talks-to-buy-virgin-media/

        https://www.bbc.co.uk/news/business-21347814

        when a MAJOR cable was cut by the local building site nearby my office, at least a low speed line was still maintained (BT would have calmly said 'no internet for a month', why my boss hates BT... )

        a few months after that, though, we were exposed to the utterly clueless liberty global support staff.... :O

    2. Killfalcon Bronze badge

      I've been with Virgin since about 2002, and almost no problems until the current place. After I had five multi-day outages in a few months, I switched to one of the BT resellers (not plugging them 'till I know they're actually good).

      Sometimes, you get wired through a bad cabinet (in my case, mucked up by years of landlords turning houses into 4-7 bed flats for students until the cabinet is 60% splitters by volume) and it'll just keep failing. Not much you can do, since they're not willing to put the effort in to actually fix it properly - they just unplug someone else and hope it's not in active use. Most of the customers on the box will move out next summer anyway.

  2. Marketing Hack Silver badge
    Coat

    So Virgin's internet service is TITSUP?

    Total

    Inability

    To

    See

    Usual

    Porn

    ?

    (Mine's the leather catsuit with ball ga......Well, never mind which one is mine.)

  3. spudmasterflex

    Boils my piss

    You can guarantee the Twitter moaners are on a residential service but are using it for business, expect tier one SLA’s but on the cheap service.

    Typical with this kind of event, somebody has no internet, lost three clients but magically happens to have “enough internet” to rant on twitter. Wankers.

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