Re: UAT Testing
"My user acceptability testing is done to discover which users are acceptable to the software. That solves a lot of problems."
Didn't Virgin Mobile start off on that idea? By being more or less online only, they limited themselves to customers who were capable of doing stuff online, and who were therefore less likely to need handholding with technical products. Giffgaff and now Smarty went one better by not supplying phones at all, thus reducing overhead to the bone.