Re: "it doesn't work"
"I have some kind of messed up drivers on my laptop from an upgrade from Win8.1 to Win10, rather than a clean install. So when my laptop is plugged in to my monitor (or some tvs/projectors) it will fail to play any video file in any application. Otherwise, when unplugged, it runs just fine.
So I couldn't play videos, but if I took it to IT, it would work just fine, I'd look dumb, and go back to my desk. Rinse, repeat. I never noticed the monitor variable for a month or so, just thinking it was "randomly" broken."
Not even close. First, users don't send their failing kit to me, I go to their machines, no peripheral glitch can be implicated. Then, coding is not my primary role, so I find myself in a very comfy situation where I'm not under too much pressure to release code, so when I do release a tool, it's properly tested, comes with extensive documentation, and is reasonnably bug-free (yes, I know I'm lucky, don't be too jealous). Plus, I generally get to demonstrate (and sometimes install it myself). In fact, I've NEVER seen my code fail on ANY kind of setup to date (when used according to the bundled instructions). Which means that my tools generally perform as expected, except right before banking holidays for some reason. Right now is a bad period for me, for example. You could blame high temperatures for random glitches, but it also happens mid-December and to a lesser extent right before any kind of holiday.