Reg hack hacked off by iPhone 5 repair notice

Still not fixed it?

This is an issue which has been on the go since the iPhone 4. Seriously its long past due that they got it sorted. When I took my son's iPhone 4S to the local Genius Bar, two other people waiting for their appointments were in for exactly the same issue.

Not bovvered

Only the users,

keeps em paying for 'any old rope'.

Pah

I am still waiting for them to fess up or for people to put pressure on them to recall and fix all the 4GS handsets with broken WiFi and BT courtesy of IOS 6.1.3 and later. Its either faulty hardware OR faulty software so FIX IT or replace the otherwise previously working handsets!

Not to mention the fact that since the latest IOS7 update my Home button mostly refuses to work without a great deal of cussing, swearing and repeatedly pressing it!

My next phone will NOT be an iPhone!!!

Standards of Service

I can't believe Apple would do this. Their phones cost nearly $600 each! You would think they'd be Johhny On the Spot with fixing a problem that someone wasn't experiencing. You'd think that Apple would have better warranty service than Maybach. The rear passenger side air conditioning controls fail and it takes them nearly nearly 48 hours to receive and install the replacement unit! I bet the Apple and Maybach Customer Service EVP's shared a dorm room at university!

Probably right across the hall from the Director of Patient Care at Johns Hopkins that took nearly 36 hours to find the replacement parts and a surgeon qualified to swap out the pins in my aftermarket ankle assembly. That's just fucking crazy! It takes 36 hours to fix it and I couldn't even walk! It's a damn good thing my A/C didn't quit the same day my ankle locked up. I would have written an open letter to God through his proxy office in Rome.

The unmitigated gall of those 'geniuses' at the bar. Not to be a dick, but you should have known something was wrong a) when you called a bar and anyone told you to make an appointment (those calls rarely end in phone servicing, unless you get your cocaine hidden inside false iPhones). And b) when you went the first time and there was no bourbon on the shelf. NEVER trust any thing that calls itself a bar but has no bourbon.

Finally. Did you not try calling Apple? I've got a special number if I've got any Apple related problems. They fix me right up, right now, every time. I would have thought they would give you guys the special number as well. What's up with that?

The early bird...

So glad I put mine in for FOC on the spot replacement for this issue, 2 weeks inside the 1 year warranty.

Chap barely looked at it, seemed to have seen quite a few before and that was in October 2013.

translation

Small percentage = every one manufactured upto march 2013

Eligible may not mean affected?

I'm not sure that webpage is checking that you're in the small % of affected users, just that you are eligible should you have the issue. Both my wife and my iPhone 5 are eligible for the program, one sourced via Telstra Business and the other through BigW dept store with a big gap in between (months).

Or I might just be really unlucky....

FRS= Fone Replacement Specialist

For an iPhone appointment, you are more likely to be assisted by an FRS (Family Room Specialist), a sort of Genius Lite. They can service iOS devices only and not Macs.

There's a guide that tells the FRS if they can replace a phone in warranty or not depending on its condition.

Liquid sensors used to be treated as definite proof of liquid damage, but this is no longer the case. All iPhones have internal sensors which, if triggered will place the phone out of warranty, but there are usually other signs of damage such as corroded dock pins or a mottled display.

Check out http://frsexcuses.com for an idea of what they have to endure on a daily basis.

Also check out http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-drain

before you take your phone to the store.

Good job they do not make cars..............

"death certificate required to be sent with repair claim"

World + dog comes down hard on Toyota's recalls.

What century is this again?

You have to manually copy the serial number from the phone to a website..

Why is there no OS update alerter utility that can check the serial and tell you? - oh because they don't want to tell you.. they don't want to proactivly fix the issue they want to retroactivly fix it, only those that HAVE the problem and check the website will find out.. In other words Apple want you to HAVE this problem before apple will fix it! - and you call that great service?! - Enjoy your iphone failing experience.

I'm eligible.

I'm eligible but will I take mine in? Heck no!

I've had no problems and even if I did, it's not worth losing my JB for.

All I can say is....

About bloody time!

Piss takers wanted £129 to replace my phone when it was an obvious known fault. Now I need to haul my backside to the nearest Apple Store for it to be fixed (I need a temp phone). Thanks Apple, I wish you had got to this policy sooner, perhaps 2 months ago when I hauled my arse down there for this exact issue.

Corporate Doublespeak

Maybe it's just an Atlantic language barrier, but "The iPhone 5 serial number you entered is eligible for this program," rather than an admission that it's faulty, makes it sound as if you've just won the lottery!

"was told the repair should take four to six days"

I swear I read the quote above as: "it takes four to six days to chuck it into the bin and a new phone to come out from the Chinese production facility by boat to here".