BT silences customers over Phorm BT has banned all future discussion of Phorm and its "WebWise" targeted advertising product on its customer forums, and deleted all past threads about the controversy dating back to February. Subscribers to BT's broadband packages had used the BT Beta forums to criticise its relationship with Phorm and raise concerns about the …
So, how long will it be before those of us using BT broadband will cease being able to read any page with the word Phorm in it? How long will it be before they start using it to censor webpages before they even get to us.
1984 indeed :(
Ironic really, I've actually been quite happy with their service up until now, it's a shame I'll have to cancel ours... Bad Phorm BT.
Any threads that showed them exceed the 5days to deliver a MAC key. I know first hand on this as I posted in the one that was under the heading 9 days and counting..
My son had three cancelations placed on his BB just because he was told BT had broken their contract with him and was entitled to move for free even though he still had 10months contract left. Took BT over 3 weeks to just generate his MAC they also had to void the last month’s bill as if they had generated the MAC as promised he would have been out before the next billing month.
Just how much has all this cost BT in lost revenue, their reputation in customer trust?
Any ISP that decides the only way is to delete the customer’s posts then ban them are onto a loser.
I noticed another online publication called the decision comically inept. Many others state similar. Isn't it about time BT got someone in the system that understood the internet and it's users.
Maybe then they will realise Phorm will bring them few pounds shillings and pence. Just a lot of bad ongoing PR and a mass of customers requesting their MAC code. BT, you are a disgrace!
If you'd actually read my comment instead of pickinig up on the one item within it which you managed to understand ("Uggg fire bad. Me say you bad man.") you'd have noticed the phrases above regarding Local Loop Unbundling and the impact that installing Phorm equipment would have on these non-BT ISPs.
My point was that if BT installs this equipment on their network, and the LLU services are all connected to that network, then we don't avoid Phorm by switching to an alternative ADSL provider. Therefore, BT won't care if you leave their service, and they'll still make money from Phorm.
Tell me, do you phone up companies who say "Buy it NOW!" at the end of their adverts and complain about them demanding money from you? Kindly remove your cranium from your rectal cavity before wading in with both feet next time.
Because if BT gets away with this, other ISPs will see that as a green light to join the party. "When they came for the BT users, I did not speak out..." etc.
I've vaguely considered actually _joining_ BT if they go ahead with Phorm so that I can participate in polluting the Phorm data pool!
> Frankly I can't see what the fuss is about. Rather than running hundreds of pages pissing and bitching about Phorm on BT's forums, it would be more productive and easier just to switch ISP?
No-one cares about Phorm - they are just another scummy advertising outfit, heading for the exit. BT are the villains for abusing their customers and trying to hide their shameful behavior.
I left BT two weeks ago at the end of my contract; it took 6 days to get my MAC code after I had been promised it would take only 5 days. I rang on the 6th day and the BT tard on the phone said he was very sorry and it would take another 5 days as they had technical difficulties. I said ok and asked for his name as I would be reporting the matter to ofcom. I received my MAC an hour later. :P
I am now with a proper ISP, customer support is excellent, they txt me to let me know they have responded to tickets I opened on their support page. I have 3 times the download speed and 5 times upload speed and for £2 less than I was paying BT. :)
I was nearly tempted by the 6 months free broadband I was offered to stay with them, Phucking glad I didn't.
Unfortunately, much of what was appearing on the Webwise threads was unadorned, adolescent tripe. Those concerned did more to turn-off BT users interest with all of their aggression, rather than help their cause. Overall it was badly handled by both sides with little of practical value being achieved.
The rot set in when they were privatised. I can vouch for that, being an ex BT maintenance man, I go right back to the days in the 60's when the "firm" was a government department and called "Post Office Telephones". Quaint, huh? Running around in little green Morris 1000 vans the staff used to take care of customers and the job carried a bit of status. Not any more. They brought in "managers" who knew next-to-nothing about the engineering work ot the systems they were supposed to be over-seeing and changed complicated and unnessary paper-work procedures almost daily, which did nothing for staff morale and contributed an equally big zero to the day-to-day running of the organisation.
Looking at them with my consumer hat on, I have had aggravation on two house moves where there were cock-ups with the line provision, appointments broken, etc. I am not impressed with the current state of BT, as you can probably gather and this Phorm debacle only strengthens that view.
That ISP sounds a lot like BeThere.
I moved from Virgin to BeThere a few months ago (I even had to go to the expense of getting a BT line fitted). The poor connection speeds, endless traffic shaping and having to phone a premium line number to tell them there servers were down AGAIN was bad enough but Phorm was the straw that broke the camel's back.
I find Be to be very good, not the cheapest and their modem/router is poor (though free) but the tech support actually understands both English and tech speak and you get a sms every time you get a bill or a ticket is updated (a feature you can switch off).
I don't think you can trust any company completely not to go down the Phorm route, however the 1month contract helps. Go with Phorm and I leave, simple.
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