Makoski's first day at Lloyds will be next week, although it is not clear what he will actually be working on, other than "human centric design".
When the batch runs go down again overnight and can't be recovered in a timely fashion due to outsourcing the job to people who don't know, he'll have the responsibility of crafting the friendly error message (or perhaps it'll be an emoji) that everyone will see the next morning.