Having previously worked in an organisation that was focussed on monopoly, it was a desolotate and disappointing place. Rather than focus on the strengths of the organisation and work to produce better products and services, every staff meeting was a discussion of how competing companies had been edged out of tenders, how the market share was recorded and how, on the occasional loss to a competitor, how the purchaser of a competing product/service would be worked on both directly and indirectly to make sure that they knew their mistake and that our product/service was better. Even when it wasn't.
It was a soul destroying place, with customer service and the referrals generated through reliability and good service steadily worn down and eroded in favour of a "sell, sell, sell" culture that often sold impossible dreams and systems and services that were nothing short of lies. It didn't matter though, as long as the customer was tied into a contract.