As for the W ...
... it looks remarkably like a UK taxpayer lying on their back being screwed by ServiceNow.
we put up with terrible experiences at work.
Not least having to fill out a ServiceNow IT request form.
ServiceNow’s ramped up its efforts to excite buyers and users beyond the IT department, with a new logo and a pledge to deliver consumer-style experiences in the workplace to change the very nature of the mucky business of exchanging your labour for currency. Speaking at the company’s Knowledge18 conference in Las Vegas, CEO …
I had thought the clunky 1980s interface filled with "thou shalt not type here" boxes was a result of poor choices on the part of my company, I see we're not alone if so! So now (hah!), we have a system of boxes to fill in on a separate web app that has to be synchronised in to SNOW change requests, that then have to be pushed to a third system to be sent to an external operations supplier.
Still, I have an extraordinary number of permissions and roles, which makes my ego feel wanted.
No I can attest it is equally horrible here.
SN would say theirs is the best, from what I've put up with over time, I say it's one of the least shit.
They are all designed to make pretty charts for management, with bugger all thought for the poor bastards that have to endure it day in, day out.
>> "I say it's one of the least shit."
This. I've used a number of different systems and currently work at a place with ServiceNow. It's not great and is often overly messy in many areas (and can be bloody slow at times), but I do have poorer experiences with other tools (BMC Remedy being a classic example).
Since SNOW is SOOOO very prevalent, I am wondering why all the comments are so negative here... how can a platform that has been so successful and widely adopted be so bad? Either all these orgs have been hoodwinked by salespeople (doubtful) or all the negative posters have some kind of ax to grind ... just a thought.... lol
I am wondering why all the comments are so negative here...
There are quite a few reasons I can think of, but I shall not bore you with all my reasons.
1. SNow is build to work in better in non-IE browsers, so sorry for those of us who are "stuck" on IE. (By stuck, I mean I will lose my job and have been told so by HR and upper management, if I use another browser.)
2. Some of us use SNow with multiple browsers. SNow is built to function best in a single browser. (I.E. rather than store your next webpage on the browser, it does it on the server. So if you have two search windows and update the tickets in on, but has refreshed in the other window, both windows now get the same search.)
3. A lot of extra fields and forms cost "extra" money, which means most companies, such as the one I currently work for, prefer the "out of box" crap.
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