back to article Not cool, dude: Brit web host Hotchilli Internet freezes itself for good

Web-hosting outfit Hotchilli has told punters the best way it can continue to serve their needs is by, er, shutting up shop. The London-based biz penned a note to customers to warn them that services will be terminated from next month. In the letter, seen by The Register, services director Stephen Rees said: At Hotchilli, we …

  1. Anonymous Coward
    Anonymous Coward

    Too hot to handle?

    Sorry.

  2. }{amis}{ Silver badge
    Flame

    Owwwww

    Methinks the aforementioned chilli has taken up residence of the behinds of meany former customers.

  3. Gnoitall

    Closed to serve you better

    And not at all ironic

    1. 0laf Silver badge
      Mushroom

      Re: Closed to serve you better

      In fairness there are quite a few companies that could improve their customer service by imploding

  4. Mr Dogshit Silver badge
    Headmaster

    There is no such verb as "to pen".

    And please refrain from using "shutter" as a verb.

    1. Victor Ludorum
      Headmaster

      I think you may need a new dictionary.

      Dictionary.com offers the verb definition for both words.

      1. Anonymous Coward
        Anonymous Coward

        Correct. And if utterly naff journalism is your thing, these are great terms to use.

    2. Anonymous Coward
      Anonymous Coward

      RE: And please refrain from using "shutter" as a verb.

      Quite aside from Muphrys Law, if you want to argue about words, it's probably a good idea to have a larger than average vocabulary, or you will end up making an arse of yourself.

      "Shutter" is a perfectly good, if lesser used verb, and serves to encapsulate the act of drawing shutters across a window or opening as distinct from the act of shutting a door.

      As a rule, IT bods are not the best people to critique language ... along with sales and marketing bods.

      1. CrazyOldCatMan Silver badge

        Re: RE: And please refrain from using "shutter" as a verb.

        As a rule, IT bods are not the best people to critique language

        Oh I dunno. I have a pretty good grasp of the English language (1980's-era English teaching notwithstanding).

        And I would never have used the phrase "we have always strived" - the past tense of "to strive" is "striven".

  5. Alister Silver badge

    We deeply regret notifying you of our intentions

    Lol, I'm not sure that's what he meant...

    1. This post has been deleted by its author

    2. Bucky 2

      Re: We deeply regret notifying you of our intentions

      My guess is that they've been preparing for bankruptcy, but hoping against hope that somehow they wouldn't have to.

      I'm guessing they are admitting that their hope was unrealistic, that they knew or should have known that it was unrealistic, and are apologising for not just laying everything out on the table right away.

  6. mark l 2 Silver badge

    I don't know how many existing customers Hotchilli has but i am sure if they had approached a competitor and asking if they would be willing to take over the hosting of Hotchilli customers websites, this would be better than just telling them to backup and move to another host.

    1. M4ladict

      Also it is very often much better to find a smaller provider that cares.

      1. LeahroyNake Bronze badge

        My 2p

        Xilo.net have only let me down once in 10 + years. The unlimited BW Means I have daily backup so not a real issue.

        Can anyone else post some suggestions?

        1. CrazyOldCatMan Silver badge

          Re: My 2p

          Xilo.net

          How much? They may be good but they are easily at the top end of the cloud hosting cost range..

    2. Bucky 2

      Re: approached a competitor

      @mark l 2

      Don't be sure that they didn't, but just didn't have any takers. If there was no profit in their business model, who would?

  7. This post has been deleted by its author

  8. TRT Silver badge

    I thought ...

    they were pretty good. Haven't checked in years, however, but I did have two sites hosted there in the late 90s, early 00s.

  9. M4ladict

    Well...

    I'm personally using freevirtualservers.com < they have amazing people in support and uk based servers.

    Quite cheap too, and I never had a downtime :D

  10. Anonymous Coward
    Anonymous Coward

    123-reg.co.uk offer competitively priced services

    oops, went 200% in the last 24 hours. SORRY!!!!

    btw, fake news, I made it up, did they bring up the price, this fine specimen of British Entrepreneurshit?

  11. Fred Dibnah

    ADSL4Less is now even less

    ADSL4Less is (was) also part of HotChilli. Their website has a HC 'Act now!' message on it.

    Shame, I used to use them and their service was pretty good IIRC.

    1. Tezfair
      Unhappy

      Re: ADSL4Less is now even less

      I too was also on ADSL4Less, paid £14.99/month from around 2005 until present. Sad that they are closing down as it was cheap. Now signed up to Freeola on a 2nd house line so I can switch the office number to VoIP without losing the internet.

      I'm on a Market A cabinet which means that there's no fibre and limited choices. All ISPs offer the world until I put in my details and suddenly there's no deals or the price doubles.

  12. Anonymous Coward
    Anonymous Coward

    The Cloud...

    Other people's computers they can shut down and tell you to fuck off

  13. mattmax

    But seriously, does anyone have any advice on how to retrieve a domain from a dead ISP? Hotchilli have disappeared, no website , no phones no one answering email. Dead.

    usually they'd need to authorise the transfer, but if they no longer exist, how can they?

    That means my domain (and email address) will go *phut* in a month.

    thisis bad...

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