Flaky firmware and user rights to repair

This topic was created by Conundrum1885 .

Flaky firmware and user rights to repair

Hi.

I am in the very unfortunate situation of having a "lemon" Freesat box which randomly crashes normally in the middle of a long film etc.

It has been used more than usual (ie on for 5-6 hours at a time) but not my fault.

Symptoms: can't get "Dave", several other Freesat channels and sometimes won't come out of standby and runs hot (45C+) also external hard drive never worked to the extent that it picked up the drive and tried to format then failed miserably.

Retailer claims that the drive "isn't big enough".. Uh, WTF?

I tried to update the firmware according to manufacturer instructions but nothing works, can't even get it to recognize any pendrive plugged in. Batteries in remote are brand new and tested.

Suspect it might be hardware but it was discounted a lot (down from £109 to £94) so it could have been an older model which never got updated

Is there any legal recourse I can take to force H*m*x into releasing a patch, as this is *really* annoying to effectively waste a week's salary on this junk.

1
0

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Forums

Biting the hand that feeds IT © 1998–2018