Customer focussed or Bonus focussed?
Been with the Co-op Bank for 50 years. I've had accounts with most other UK banks. It was always the best. Then they got stuffed with Britannia's bad debts - we never found out why the auditor's due diligence failed and why the customers and the co-op had to pick up the bill and not them. This forced the firesale to the hedge funds who, I agree have royally shafted us on the IT front. And I'm not just talking of outages.
It really is tear making that nearly all our 'mutual' finance industry (always the best for savers and borrowers) is now in the hands of commercial bankers who appear to see us as fodder for their bonuses.
We should have a choice. Its almost gone.