back to article Londoners: Ready to swap your GP for an NHS vid doc app?

Londoners are being given the choice of putting their health in the hands of their internet connection, via a 24/7 app-based NHS service which will allow them to have consultations with doctors over video call. The GP at Hand service has been rolled out for 3.5 million eligible in the UK capital. It uses a platform operated …

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  1. 0laf Silver badge
    Terminator

    Choice

    I think with choice being available this sort of thing could be useful in some circumstances to some people.

    But many problems need a hands on approach by a doc to get to the bottom of the problem. And also some people will be unable to get to grips with an app based solution or might not have a capable phone. Many of those patient will be the docs most regular visitors, i.e. the elderly.

    The cynic in me thinks choice won't be there and we'll all have to be screened by the robo doc before we're worthy of making an appointment. Also it'd make charging for missed appointments nice and easy wouldn't it?

    1. John Brown (no body) Silver badge
      Coat

      Re: Choice

      "we'll all have to be screened by the robo doc before we're worthy of making an appointment."

      You mean the receptionist?

    2. Anonymous Coward
      Anonymous Coward

      Re: Choice?

      Like the choices I am given by the GP when I visit?

      "What would you like me to do?"

      Um, be a GP, help me get well? I feel unwell!

      "Well what is wrong with you?"

      Um, I guess that's why I'm here... to ask you. If I knew, I'd be at the pharmacy!

    3. werdsmith Silver badge

      Re: Choice

      But many problems need a hands on approach by a doc to get to the bottom of the problem.

      Or there could be a special rubber glove attachment for phones?

      1. Peter2 Silver badge

        Re: Choice

        To be frank, a great deal of time and money could be saved by asking "is this an infections disease eg cold, flu, other" remotely.

        From there, ask if they are demanding antibiotics (and do they realise that these are pointless as can't cure either colds of flu and only increase antibiotic resistance) and if they are still demanding antibiotics then post placebo-icillin to them.

        That way the people with colds and flu wouldn't end up infecting everybody at the GP's surgery and the doctors there could get on treating people who actually need their attention.

    4. GP at hand

      Re: Choice

      Thanks for your comment, Olaf.

      Our experience has shown that the majority of GP appointments can be carried out on the patient's phone, either by a video or a voice call. However, there are always some medical issues that require a face-to-face appointment which we can organise at the patients choice of our clinics.

      GP at hand is a service that gives patients a choice about the way they can access a GP around their busy lives.

      We will always give people clear info about the service and help them to make the right decision for themselves to register.

      GP at hand is an NHS service, free at the point of use with absolutely no hidden charges.

      Matt

      1. zeptepi

        Re: Choice

        "Our experience has shown that the majority of GP appointments can be carried out on the patient's phone"

        Don't believe this: it has not been published in a peer-reviewed journal.

        And don't kid us that you're an NHS service: being free at the point of use is only part of being real NHS, the part any spiv can price into their business model. The other part is Universal Coverage, and you are flagrantly breaching that by cherry-picking the fit and easy cases.

        You are also "passing off" this service as if a GP service. It may be staffed by GP-trained cyber-docs, but where is the service to the local community co-ordinating all local health and care resources? And I know of no real NHS GPs who don't protect the privacy of medical data, and are proud of that condition of their licence.

  2. This post has been deleted by a moderator

  3. Aladdin Sane Silver badge

    "your electronic record continues to be safely held in the NHS IT system"

    My sides! They are splitting!

    Maybe the app could teach me how to do my own sutures?

  4. Anonymous Coward
    Anonymous Coward

    "If Babylon Healthcare Services Limited or substantially all of its assets are acquired by a third party, personal data held by Babylon about its customers will be one of the transferred assets."

    I see absolutely nothing wrong with this statement if I was the sort of person who didn't care where my medical records ended up. Interestingly could this be so Google can buy them out at some point in the future?

    1. Adam 52 Silver badge

      According to their privacy policy they can already share your data with Google:

      "(b) provide such information to any member of our group, or Affiliates, business partners, suppliers and sub-contractors of the Company where reasonable or necessary in relation to the provision of the products and services"

    2. Adam 52 Silver badge

      ...and Equifax

      "(h) assist in the detection of fraud."

  5. Anonymous Coward
    Anonymous Coward

    Mother in Law

    Excellent! I've signed up the mother-in-law. What could possibly go wrong?

    1. Rich 11 Silver badge

      Re: Mother in Law

      She gets better?

  6. Anonymous Coward
    Anonymous Coward

    Can't come soon enough

    I can't be the only one who doesn't have time for going to see a GP. This looks like a massive productivity gain for people who're actually working during the day... Surprised at the number of ludites on this site...

    1. Anonymous Coward
      Anonymous Coward

      Re: Can't come soon enough

      What if you really need to go in and see the doctor? Are you going to listen to your own chest and heart?

      What if you are disabled with limited mobility?

      What happens when this is the only option and they have outsource it to an overseas doctor call centre?

      It's not that people are ludites it's just that when some trial like this happens it usually doesn't end well for the user and what may work well for 80% harms the other 20%.

      1. JEDIDIAH
        Devil

        Re: Can't come soon enough

        This seems like something that might work for dermatology but not much else.

      2. Prst. V.Jeltz Silver badge

        Re: Can't come soon enough

        What if you really need to go in and see the doctor? Are you going to listen to your own chest and heart?

        I think this system may have many benefits, when used alongside actual visits to the GP.

        1. John Brown (no body) Silver badge

          Re: Can't come soon enough

          "I think this system may have many benefits, when used alongside actual visits to the GP."

          Yes, it would make sense for this or similar to be part of NHS Direct, but it seems the operators of the system are planning on getting rich from it and being nation/world-wide GP service and to be part of it you have to transfer from your current GP to the new virtual GP service.

      3. BrianT
        Facepalm

        Re: Can't come soon enough

        "What if you really need to go in and see the doctor? Are you going to listen to your own chest and heart?"

        No, if you actually knew what the service included you wouldn't need to ask such a question.

        The service includes a guaranteed face-to-face consultation within 48 hours when needed. That's about 12 days quicker than a lot of us have to put up with. If you need to go in and see the doctor then that is what you do and within 48 hours.

    2. Anonymous Coward
      Anonymous Coward

      Re: Can't come soon enough

      Look, if I thought just chatting to a doctor would solve what was wrong with me, without him actually examining me, then I suspect I wouldn't bother to go and see him.

      I actually have an appointment to see my GP soon. He's almost certainly going to need to do a rectal examination. How, exactly, is that going to work over a video link?

      1. Kernel

        Re: Can't come soon enough

        "I actually have an appointment to see my GP soon. He's almost certainly going to need to do a rectal examination. How, exactly, is that going to work over a video link?"

        Please don't tempt me with statements like this first thing in the morning while the mind is still firing on all cylinders - you may, however, wish to consider the purchase of one of the smaller smart phones as opposed to one with a "phablet" form factor.

      2. Korev Silver badge
        Coat

        Re: Can't come soon enough

        I actually have an appointment to see my GP soon. He's almost certainly going to need to do a rectal examination. How, exactly, is that going to work over a video link?

        Maybe they could use some kind of Android to do the procedure

        1. Anonymous Coward
          Anonymous Coward

          Re: Can't come soon enough

          I did see an attachment for sale at the local car boot that does plug into a phone... oh and plugs into something else too...

      3. Anonymous Coward
        Anonymous Coward

        "rectal examination"

        I don't know and I'm not going to search on google to find out if it's possible on video.

      4. 's water music Silver badge
        Thumb Up

        Re: Can't come soon enough

        I actually have an appointment to see my GP soon. He's almost certainly going to need to do a rectal examination. How, exactly, is that going to work over a video link?

        Duh, WeVibe of course.

        But srsly, good luck with the visit

    3. Anonymous Coward
      Anonymous Coward

      Re: Can't come soon enough

      "You want me to stick the phone WHERE? With the torch on?" 'nuff said.

      1. NonSSL-Login

        Re: Can't come soon enough

        Incidentally, a triage nurse at A&E in the early hours used her mobile phone camera LED as a torch to look for whatever was stuck behind my eye irritating it.

        All I could think of was how battered and dirty the leather folding case on her phone looked as it swayed about while she blinded me with the LED.

        Based on that clearly anecdotal argument, im against phones in the medical profession unless there is a clear benefit.

        But sod giving all my personal medical data over to any company, let alone one with the slightest of connections to Google.

        1. This post has been deleted by its author

    4. John Brown (no body) Silver badge

      Re: Can't come soon enough

      "I can't be the only one who doesn't have time for going to see a GP."

      If your time is more important than your health, then maybe you aren't so ill as to need an appointment in the first place.

    5. jlavery

      Re: Can't come soon enough

      So you're not ill enough to bother then.

      So it's all right to expect the GP to work late and staff a reception desk so you don't have to put yourself to any inconvenience and pop along after work?

      Smacks of 'my time is more important than yours'.

      1. veti Silver badge

        Re: Can't come soon enough

        So you're not ill enough to bother then.

        Fallacy of the excluded middle. "Being ill" isn't a binary thing.

        Obviously there are people who are perfectly well, and don't need to see a doctor. And there are people who are really ill, and do.

        But there's a huge swathe of people who are pretty much OK, but they have a persistent headache, or a cough that just won't go away even after three weeks, or a pain in the back that they can work through but it doesn't seem to be getting better, or... whatever. And they could take it to a doctor, but it doesn't quite seem worth it, not yet anyway.

        1. Anonymous Coward
          Anonymous Coward

          Re: Can't come soon enough

          > a persistent headache, or a cough that just won't go away even after three week ... And they could take it to a doctor, but it doesn't quite seem worth it, not yet anyway.

          All possible symptoms of cancer ... nicely chosen examples of something that seems minor, but may very well not be.

        2. Prst. V.Jeltz Silver badge

          Re: Can't come soon enough

          And they could take it to a doctor, but it doesn't quite seem worth it, not yet anyway.

          You know whats missing from this equation? non-instant , non volatile communication.

          We spend weeks or months arranging for a single conversation , which in 5 seconds might produce a question or course of action that ends the conversation because more time is needed to get an answer , eg:

          "hi doc, glad to see you at last , i keep getting a stabbing pain in the eye when drinking tea"

          "does it go away if you take the spoon out?"

          "i dont know , ill go away and try that , then book another face to face appointment in 8 weeks to verbally tell you the answer..."

          WHATS WRONG WITH EMAIL? The gift of writing? the cornerstone of any civilized society?

          this is why people turn to amateur idiots on the internet for health advice - at least they've got the communication part sorted out.

    6. Alex Read

      Re: Can't come soon enough

      I’m all for progressive change. If this was solely in-house I’d think it’s an interrsting additional offering for the 21st century.... but by any company affiliated in the slightest way with google & they can fuck.right.off!!!!

    7. Blotto

      Re: Can't come soon enough

      @AC

      I've used Babylon successfully a couple of times.

      i had a succession of ear infections, saw a real doctor who's advice made it worse, saw a Babylon doctor at home on a Saturday afternoon at a time of my choosing, got a prescription of antibiotics sent to the local pharmacy and collected later. I only get 7 days worth & the infection came back, saw a different real doctor, again no help and made it worse still, got home, contacted Babylon, got another course, which i stretched out whilst I resolved the reason why I was getting infections.

      SWAMBO has a different Dr's surgery, she goes in complaining of something or other & doesn't tolerate anti biotics well, gets 2 weeks of double strength 3 times a day of the antibiotics i got which did nothing for her.

      i mention this to highlight the inconsistency of different doctors practices. & yes i should probably change my Dr's to hers.

      My doctors a 10 min drive from my home, takes ~ 15 mins to park if there is a spot in the multi story car park that they have divided and closed of half for no good reason plus 5 mins getting a ticket then always ~ 1 hour waiting in reception, so round trip to see the Dr's is about 2 hours. Online video appointment is much quicker as i get to wait at home or the privacy of my car if at work and i've been getting much better treatment.

    8. strum Silver badge

      Re: Can't come soon enough

      >I can't be the only one who doesn't have time for going to see a GP.

      If you don't have time to visit a GP, there's a fair chance you don't need to. But if you really need medical treatment, you'll make time.

  7. Robert D Bank

    One great stride to privatisation of the NHS

    I wonder if that Mr 'unt has invested in this firm?

  8. Anonymous Coward
    Anonymous Coward

    How does this differ from push doctor?

    1. Anonymous Coward
      Anonymous Coward

      Push Doctor is a private service that you use on an ad-hoc basis if your GP is a bit too busy, while GP At Hand is a NHS service that completely replaces your existing GP registration.

      1. BongoJoe Silver badge

        So, they are able to prescribe medication and to write referral letters to consultants?

  9. Queeg

    "I swore I'd never use one of these"

    "Computer activate the Emergency Medical Holographic program"

    .

    .

    "Please state the nature of the medical emergency."

    .

    .

    "There are 15 angry Octogenarians about to come through that door"

    .

    .

    * I wouldn't laugh to soon if I were you.

    1. JEDIDIAH
      Devil

      Re: "I swore I'd never use one of these"

      I would be surprised if octogenarians had the strength for that kind of shenanigan. They're more likely to be drooling, deranged, and restricted to wheelchairs.

      1. Martin
        Thumb Down

        Re: "I swore I'd never use one of these"

        I would be surprised if octogenarians had the strength for that kind of shenanigan. They're more likely to be drooling, deranged, and restricted to wheelchairs.

        The average octagenarian is likely to be perfectly intelligent, and probably walking a bit slowly, perhaps with a stick. And if you made that sort of ridiculous comment to my octogenarian mother, she would, quite reasonably, hit you with it.

      2. Anonymous Coward
        Anonymous Coward

        Re: "I swore I'd never use one of these"

        If you made it to your 80's then you are probably in good health.

        Have you not wondered why over 50's life plans are so cheap?

  10. Pen-y-gors Silver badge

    Pharmacist

    By the looks of it, most of what they offer to deal with (i.e. nothing actually serious) can equally well (and more safely) be dealt with by having a word with a convenient pharmacist (just walk in off the street at a time convenient to you, no need for appointments). They will either be able to deal with your little problem (rub this cream on the affected area 3 times a day) or say that you really, really need to see a GP NOW.

    Really handy and helpful

    And of course some GPs are easing pressure on appointments by having more Nurse Practitioners, who can prescribe, thus leaving GP to more complex things and form filling.

    This one really should sink with all hands.

    1. Anonymous Coward
      Anonymous Coward

      Re: Pharmacist

      Indeed. They can replace Dr Patel (Sr) with an Android app, and I won't care, but if they replace the nice Nursey, I, for one, will be going elsewhere.

    2. Blotto

      Re: Pharmacist

      @Pen-y-gors

      I really don't understand the opposition some people have to progress.

      How do you feel about people using technology like the phone to make an appointment as opposed to turning up and waiting in line?

      Some people will need to be in the same room as the Dr, for others a chat over the phone or video appointment is sufficient.

      1. Alan Edwards

        Re: Pharmacist

        > I really don't understand the opposition some people have to progress.

        I'm not sure it's opposition to progress, it's opposition to handing it all over to an external 3rd party company.

        My opinion? It should be an extension of the existing NHS-run non-emergency phone service, not an all-or-nothing that makes you switch GPs.

        For all it's failings, at least you know the NHS is not going to sell your medical history to advertisers. Or insurance companies.

        Ob. Douglas Adams reference: "I've gone off the idea of progress, it's over-rated"

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