4 DJ Smiley
"Now if they weren't reading at all, and to robot thought there was no tape, then surely it would of become very obvious once the robot went to retrieve the tape from the drive, and failed because 'I can't find the tape!'
Yes, that is pretty much the article's text. But it also talks about the chaos when a new tape needs to go into a slot already occupied.
Been there, seen the carnage.
"Terrible debugging and reporting is what caused this problem, exasperated by a customer using unsupported hardware."
Nope, wrong in every way possible, including the word exasperated.
What caused this problem was cheap, unfit for purpose labels bought to cut costs.
A situation cannot be exasperated because it does not have emotions. I can be exacerbated though. I imagine you bought the word "exasperated" cheap to save costs and now are ruing the day, much like the boob who bought the shiny label stock that were the same size and orientation and fitted the printer so what's the diff?