back to article Dell kills botched BIOS update that murdered punters' PCs

Dell has finally 'fessed up about the BIOS update that borked some customers' PCs, and advised punters to do what many have tried so far without any success – contact its tech troubleshooters for resolution. Complaints about the release first emerged a week ago after Dell owners of the Inspiron 20 model 3052 and 20 3252 …

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"The business has yet to tell us why this happened."

Because the bios updates made the computers sad?

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golf clap

Wow Dell is showing how (for some) there are worse things than the Intel AMT cockup. Which I am guessing why this bios update is being pushed out in the first place.

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Dell Orange is the new Blag

Only this isn't new. I used to have a range of Optiplex's. At around 5 or 6 years many of them refused to boot with that orange light.

I'm pretty sure when I checked the manual it said "Thank you for choosing Dell. Its now time to choose a new one". I didn't.

Sorry.

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Re: Dell Orange is the new Blag

https://en.wikipedia.org/wiki/Capacitor_plague

Still the number one thing I look out for when opening up a stricken Dell pc.

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Anonymous Coward

Re: Dell Orange is the new Blag

https://en.wikipedia.org/wiki/Capacitor_plague

Still the number one thing I look out for when opening up a stricken Dell pc.

Ah yes. At some point in the misty past, the 100 or so Optiplex GX270 boxes under my tender care have received well over 200 motherboard transplants between them over their 4-year warranty, all due to the leaky/exploding caps. After a while, we cut a time-saving deal: they'll ship me couple of dozen new motherboards in advance, I'll swap them myself as the new patients arrived, and ship back the lot. Rinse and repeat.

Luckily, GX270 motherboards were extremely easy to swap - with practice, who can perform the entire operation in well under 5 minutes.

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Re: Dell Orange is the new Blag

Oh, that recall brings back memories....

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Re: Dell Orange is the new Blag

Cap leakage is also the first thing I look for on Lenovo or HP desktops that act strangely.

At some point they were all affected, and all the caps came from the same manufacturer. I seem to remember them all being identifiable by an X on the top?

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Re: Dell Orange is the new Blag

"I seem to remember them all being identifiable by an X on the top?"

The "X" scored into the top is a designed in safety measure to allow the top to bow out and, if necessary, rupture rather than explode. Nothing to do with fakes.

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Re: Dell Orange is the new Blag

some caps have a K rather than an X - they're my favourite flavour :)

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Coat

Dude

You've been gotten by Dell.

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Automatic Updates

And companies like Microsoft wonder why people aren't happy with forced automatic updates?

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Anonymous Coward

Anyone with half a brain cell leaves all in ones well alone anyway, nasty things.

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Quality? Assurance?

Sure, we've heard of that somewhere. We've also heard of testing as well.

Just words to Dell.

Than again, we've also heard of excuses, and we got lots of those.

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Re: Quality? Assurance?

Than again, we've also heard of excuses, and we got lots of those.

Reading the end of the article, it would seem there was a dearth of those, as well.

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My Dell laptop keeps prompting me to install an update and I've been putting it off all week because I don't want to reboot the machine and it will probably want to do that. Perhaps this is a good thing. Or does the dodgy update only bork desktops?

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Better ask them.

Find out what update is liable to be installed and whether you want it to be. It says they aren't distributing this one any more, but that may not help when you've already downloaded the file.

Presumably if the bad software killed every machine it touches then they wouldn't have released it... but it may be Russian Roulette.

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"contact tech support"

Who will do what?

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Who will do what?

The Dell online tech support will tell you whether or not the machines are still under warranty or not. If it's under warranty and "your business is very important to Dell. You have now been placed in the queue. Your call will be answered <PAUSE>, <PAUSE> four days and <PAUSE>, seven hours. Thank you for choosing Dell over those losers."

Please don't ask whatever is going to happen if your machine is not covered under warranty. Right now there is probably a bloodbath inside Dell between Legal, Finance, Logistics.

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Right now there is probably a bloodbath inside Dell between Legal, Finance, Logistics.

Which Finance will win by mustering their Troll armies to point out that they pay the wages of all the other departments..

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Facepalm

Dell has yet to tell us why this happened

'Dell .. has yet to tell us why this happened'

The Indian Intern misplaced a decimal point?

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Nasty

Nasty kit, with great big bits of green plastic inside, like a Qualcast lawnmower.

Two stories:

- Worked at a place that did a generator test every Wednesday. Every time they did this, at least two or three PCs would pop a capacitor on the board, thus requiring a replacement board. For security reasons, each PC was tied down to each network socket by its MAC address. Change the board, you change the MAC address. That was administered by the Comms guys, who would take two days to set it up again.

- In another job, one of my colleagues noticed certain PCs we’d bought were really slow. He got some benchmarking software and proved that a certain batch of PCs with a certain flavour of disks in them was much slower than the rest. In the end a firmware update for the disks fixed it – but the point is we as the customer had to bring it to the attention of clueless Dell.

And that’s what you get when you buy your componnents from a random supplier at a Dutch auction every day.

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