It was an informal chat, well, as informal as you can be at Microsoft.
It's a difficult one this. Is it better to hear a 'sanitised reply' from the horse's mouth, or just write it up how it is and be ignored, Apple style.
If you have watched Paul Thurrott in full 'flippin' rant mode regarding the Windows 10 Nagware, you'll know how polite he was been here with Chris Capossela. He was holding himself back massively, to a point of almost licking his boot laces.
If we headline analyse every word coming out of CC's mouth, he's not going to be doing Windows Weekly anytime soon again. And that's the trouble, for all his faults, (I'm not a fan, of anything Microsoft Marketing, it's been a mess for years) CC does come across as having his feet on the ground somewhat and more aware than most at Microsoft to the actual Customer backlash, that took place, is taking place.
He's trying his best to balance the point, knowing MS lawyers are watching his every word. Just compare what he says and how he says it, to Satya Nadella, scripted and airy, that connects with no one.
I have one very close friend high up at Microsoft (Europe) and a family member high up at MS Seattle that worked there for 5+ years and I have learnt more about the internals of MS from Capossela (from snippets of interviews) than I have from those people close to me.
For all its faults, the Windows Weekly interview was a good one.
If I had to pin a character to CC, it would be the Good Cop/Bad Cop from the Lego Movie (it would have been a better caption picture too).
Everyone at MS seems conditioned from day one to say absolutely nothing. The impression you get though overall is the money is good, the internal ranglings is the real shit (downer) part of the job, from just knowing those people close to me, really well. There are real arrogant, nasty, competitive folk there who aren't knowledgeable, but cause chaos all around them, giving instructions to code stuff like this (the sly Red 'X' close option). Time zones between Managers don't help either.