back to article Allow us to sum this up: UK ISP Plusnet minus net for nine-plus hours

For the past nine hours or so today, bungling Brit broadband ISP Plusnet's internet service has been rather wobbly – with network packet loss wrecking some connections. This lack of stable connectivity for unlucky punters will hit things like online video and voice calls, gaming and streaming the most. Uptime-adverse Plusnet …

Anonymous Coward

Working fine for me

Just outside Guildford. No disruption during the day either.

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Re: Working fine for me

Not in London, very wobbly indeed,,

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Meh

Was a bit wobbly yesterday, this morning fairly good. Giving me 11Mbps down and 1Mbps up, which is marginally better throughput (I know - not the same as intermittent lag) than usual, probably 'cos half my neighbours have given up.

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Stop

Re: Working fine for me

Yep, fine here. Had very reliable connection from plusnet, and their support is easily the best in the industry. You talk to knowledge people, not script reading numpties.

Seems this news has a hidden agenda

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Re: Working fine for me

I've also had really good customer service and very few connectivity issues.

I'm always a bit surprised by all of the negative stories on El Reg about Plusnet. That said, none of the ISPs get an easy ride...

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Re: Working fine for me

My ex-wife (who kept my PlusNet account from the days when it wasn't owned by BT and was actually one of the best) in Cornwall had no end of problems.

She's considering cancelling the contract, it's been that bad for her.

And she lives right in the middle of one of the largest towns, so it's hardly out in the sticks.

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Re: Working fine for me

South London - same here. My son first noticed it when gaming, and it just got worse and worse.

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Fine in Stoke. Was OK first thing, and then after 4:00pm and has been all evening.

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Week of wobbly e-mail

For a few days now their e-mail in this part of the world has been plagued with delays and occasional 'Service Unavailable' please try later notices.

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Re: Week of wobbly e-mail

Stop using supplier email accounts people, it just ties you in!

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About 900Kb/s outside of aptly named Analog. So as good as ever.

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Been tickety-boo all day down here in Poole

I've been streaming "The Bureau" from Amazon Prime without any hiccups at all.

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All fine here in SE London...so far...

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Interesting... I'm on PlusNet and getting the best speeds i have every gotten (Lancaster).

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Happy

'cos you are the only one still connected :-)

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Anonymous Coward

"There can be only one!"

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OK in Manchester

Been surfing and streaming for the past four hours without any problems here in Manchester.

You might want to take report from people like Down Detector with a pinch of salt as they don't check whether the number of complaints they get have any statistical significance.

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Anonymous Coward

Meanwhile, on BT Infinitesimal

for most of Sunday, and for much of Monday evening, where I am:

bulk download speeds OK but DNS resolution very hit or miss, thereby rendering web access near useless.

It's BT. Believe it could be better.

Anybody recommend any VDSL2 modem/routers with decent line-level stats, esp error counts, errored seconds, etc, preferably accessible via SNMP. Or is that kind of thing (which my faithful old D-Link DSL604+ used to do) too 20th century for modern consumer electronics?

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Re: Meanwhile, on BT Infinitesimal

VDSL routers:

Draytek 2760 for home

Draytek 2860 small business

Cisco 887 VA for "won't ever let go of the VDSL"

All give decent stats, all do SNMP.

We get the ones without wireless functionality - but that's to do with wanting multiple wireless access points in appropriate locations - so non-wireless ones might not be suitable for you.

Draytek's are "SIN 498 MCT" compliant. i.e. will actually work with Openreach FTTC. Bit like the "green circle" stickers on phones that used to indicate BABT approval for connecting a device to a phone line.

See here for devices (assume accurate - but can't confirm):

https://www.pack-net.co.uk/blog/update-changes-to-fttc

Least interesting pdf ever about what is needed for this compliance:

https://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/ProcessGuideforCPEeModemConformanceTestingIssue1.4.pdf

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Re: Meanwhile, on BT Infinitesimal

+1 for Draytek. My three-year-old 2860VN+ is still getting firmware updates with major feature upgrades (they just added DNSSEC checking for the ISP DNS servers, for instance).

And if you buy the Vigor AP900 range of wireless points, it can be centrally managed from the Draytek router.

Never had a problem, upgrade it regularly with new stuff, handles all kind of stuff and has features that I've never seen on other routers in its price-class.

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Re: Meanwhile, on BT Infinitesimal

Don't use BT's DNS (same for many other providers).

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Re: Meanwhile, on BT Infinitesimal

BT won't allow me to use another DNS provider....can't remember their exact web error message.....Bypasses their web nanny service which I have supposedly disabled!

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Anonymous Coward

A little slow in Berkshire

Download speed seem a little slower than normal for the last day or so, but no interruptions.

By coincidence I received and email from Plusnet today heralding their new mobile service:

"We (like any proud parent) are thrilled to announce the arrival of Plusnet Mobile. Our bundle of joy arrives on 29th November and we want to share the love with a special deal."

It appears to be hosted on EE who I am already with. I wonder if I dare risk it?

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Re: A little slow in Berkshire

It appears to be hosted on EE who I am already with. I wonder if I dare risk it?

Don't be daft. Any deal offered to existing customers is always rubbish (in your case that's any offer from EE, BT or Plusnet).

Good deals (in commodity service contracts like telecoms, insurance, energy etc) are only ever offered as "acquisition only", because if they're a good deal chances are the provider is losing money at bottom line level. At the end of the fixed period/renewal point they try and punt you on to much more expensive deal hoping you won't notice, and if a small number of sticky customers stay on the poor renewal deal for a couple of years the maths works out commercially.

Never forget rule one of commercial services: Customer loyalty is there to be abused.

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Re: A little slow in Berkshire

"Don't be daft"

Is the PNET offer cheaper than your currrent EE deal for the service? Since it's a 30 day rolling contract (I think),where's the downside?

Yes, the special rate for exisitng broadband customers may be undercut in future but you can easily move again. Check the T&Cs to make sure you're not tied in to BB.

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Anonymous Coward

Re: A little slow in Berkshire

"Is the PNET offer cheaper than your currrent EE deal for the service? Since it's a 30 day rolling contract (I think),where's the downside?"

Yes, the 30 day rolling contract is attractive, but there is no information about costs or service levels in the email, just a link labelled "Register now". I would like to know the details before "registering".

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Re: A little slow in Berkshire

I note that prices are conspicuously absent on that email. Anyone know how competitive they are?

It would take quite a deal to get me to move from iD mobile.

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Re: A little slow in Berkshire

Prices: £10 (rising to £15 at some point) for 4Gb or 8Gb for broadband customers with unlimited text and calls

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Anonymous Coward

Re: A little slow in Berkshire

Checked last night and my deal as a long term customer of plusnet is better than a new customer can get.

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Welcome to Post Truth journalism.

Noticed the emotionally loaded words used in the article such as "bungling".

Sensationally making molehills into mountains for the sake of the advertising pound it brings in.

Whilst piously writing articles about how bad Donald Trump talks shit.

And how Facebook is the epitome of Fake News.

Brass Necks at the Register.

I give them that.

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Coffee/keyboard

Re: Welcome to Post Truth journalism.

Oohh 'reg upset somebody.

I like how the thing in 2016 is for people to label anything they don't like (and I fail to see how this would make anybody not connected with PN this angry) post truth. Maybe it's just the rediscovery of truth?

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IT Angle

Re: Welcome to Post Truth journalism.

Yes, welcome to the all new 100% fully merkinised register (intentional lower case). The icon sums up the register now.

Not only do we now have click bait non news, we also have twatter style comments, "All OK here in (insert location)"

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(Written by Reg staff)

Re: Re: Welcome to Post Truth journalism.

Aw shucks, whimsical, we're blushing! We are totally down on Facebook, aren't we? http://www.theregister.co.uk/2016/11/18/fake_news_facebook_moral_panic_overblown/

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Not noticed any outages here in West Yorks. Dunno about Plusnet email. It's far easier to have a email separate from the ISP just in case the ISP gets taken over by TalkTalk or whoever.

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Seems OK here

Midway between Winchester and Southampton

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I'm not sure how useful that map is.

The highest number of reports are where a lot of people live.

It does look as though London, for example, it getting hit worse than Birmingham, but none of use know enough about the Plusnet network to know what's different. In the past, I've often been told I am somewhere close to Milton Keynes, presumably because of the IP address, but the helpdesk staff seem to be based in Sheffield.

In the past, with other companies, I've known that a particular cluster of equipment had failed, but I wouldn't like to guess where my connection goes physically. The connection is working for me, but if it wasn't I doubt the red spot would show on that map.

Milton Keynes, incidentally, is legendary for having something falling down on it. There's a song.

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The same thing struck me about that map. Probably just a population map.

https://xkcd.com/1138/

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Another issue that has appeared today is a firmware update to the Chromecast audio has been causing bt home hub 5 and plusnet onhubs to reboot continuously.

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Anonymous Coward

Not on plusnet though I did have some trouble earlier with an update as I had to reboot my machine so no internet for a short while, once logged back in everything was fine.

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Not the only issue today

Woke up this morning to my Plusnet hub rebooting continuously and hence no internet. Reported it as a fault then discovered it was a Chromecast Audio update in the early hours causing the problem.

https://productforums.google.com/forum/#!topic/chromecast/3PiH_40qLBw

Not saying it's a Plusnet/BT router issue but neither company appears to be acknowledging fault at the moment.

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Devil

In other news...

Comcast has announced that its acquisition of Plusnet closed today!

(Oh come on, you knew that a dig at Comcast was coming, or at least warranted.)

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Trollface

Plusnet?

Minusnet!!

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Joke

Guilty!

I uploaded 5gb yesterday via my Plusnet connection...perhaps that's what did it.

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Stupid map

That map is next to useless. Oh look the most populous places in the UK are the ones with the most problems. No shit Sherlock!

They should correct for population density, then it might tell you something. Or maybe not if this is a non-story...

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Anonymous Coward

Re: Stupid map

Good point. When corrected for population density it looks like a really nasty problem in Cornwall.

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Thumb Up

Re: Stupid map

Obligatory XKCD: https://xkcd.com/1138/

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Unhappy

Does anyone use ISP supplied email?

Don't trust them.

Means I can't dump the ISP without a lot of hassle if they are s**t.

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Anonymous Coward

one of the most whinged about comms providers in the UK

really? They were rather good when I was in bed with them for about 10 years. This must have something to do with being in bed with BT... no, this can't be right?! BT would NEVER sit its 1 bilion ton gorilla butt on a solid asset to squeeze a little extra profit, eh?

well, this may be a schadenfreunde snigger, until I remember the butt of the Virgin overlords, squeezing her (and me) firmly, in all the right places :(

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Anonymous Coward

Re: one of the most whinged about comms providers in the UK

"BT would NEVER sit its 1 bilion ton gorilla butt on a solid asset to squeeze a little extra profit, eh?"

Absolutely not, no.

Same way as Ofcon wouldn't tolerate BT plc abusing BT plc trading as Plusnet to drive coach and horses through the regulatory regime. BT plc trading as BT Retail's prices are regulated, and BT plc trading as Plusnet's aren't. Which meant that in principle for a little while BT plc could have used Plusnet to undercut BT Retail's regulatory minimum prices (yes you read that right) thereby ensuring that potential competitors (smaller ISPs than BT/Sky/TT) wouldn't have a market niche to address - BT Retail as brainless bundler of overpriced and underperforming services for the naive and ill-informed, Plusnet as low cost ISP for the cost conscious and technically savvy, where's a mid-priced ISP supposed to go against those two?

Allegeldy.

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I guess I should cancel that engineers appointment

My line was only running at 38MB (FTTP so should be 80)

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