back to article No spin zone: Samsung recalls 3M EXPLODING washing machines

Samsung says it will recall millions of washing machines that are prone to blowing up. The South Korean electronics giant says that 34 models of top-loading machines are covered by the massive US-wide recall, which was sparked by hundreds of reports of units violently tearing themselves apart mid-cycle. According to the US …

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Those whom the Gods would destroy, first they make proud? Or something like that. No Classical education here.

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penny wise and pound foolish

No Classical education here.

That depends on your idea of classical. Hold the plastic and return to traditional materials like metal where strength is required. In fact Samsung could probably have saved 2 of the $2.3bn if they hadn't been so cheap.

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Mushroom

Re: penny wise and pound foolish

"Samsung could probably have saved 2 of the $2.3bn if they hadn't been so cheap."

Yeah, it's not as if a top loader washer is some new design with no product history. A top loader is the simplest possible design and they managed to cut enough corners to make it break in a dangerous way. What level of stupid does that take?

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Wouldn't it rather be.

Those whom the Gods would destroy, the first give a Samsung?

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Headmaster

@Jack of Shadows It would appear to go back quite a long way.

"To summarise, the saying as we have it is a 19th century translation of an index entry, written by Joshua Barnes in 1694 in his edition of Euripedes. The entry summarised rather than translated the content of a couple of lines of Greek. The lines were originally by a scholiast on Sophocles, quoted in the 2nd century AD by Athenagoras, and supposed to be by Euripedes by early editors of that author. Barnes in turn was almost quoting James Duport in his 1660 work on the ideas to be found in Homer."

http://www.roger-pearse.com/weblog/2015/10/31/is-those-whom-the-gods-wish-to-destroy-they-first-make-mad-a-classical-quotation/

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Anonymous Coward

Or perhaps "first send them to the US"?

I wonder why so many recalls happen in the US. I'm not saying they're always wrong but it does seem like it's often a case of "well I put my child in it to wash them and now they're dead. There wasn't a label telling me not too".

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Re: penny wise and pound foolish

A broken jaw was one of the injuries.

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First thing I would do

Is sack the whole testing & QC department. Company wide.

Or .... could it be Management pressure to ship items before adequate stress testing has been done?

Answers on a postcard. .......

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Anonymous Coward

Re: First thing I would do

Yes, sacking the testing and QA departments would certainly send the right message. It would enable much faster time to market, too, so win-win.

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Re: First thing I would do

The merkins like their kitchen appliances to look the ones grandma had in 1950

The also want the level of effectiveness, quiet and efficency of models from the developed world.

This makes the design of grandma's old washtub combined with a 2400rpm spin cycle "interesting"

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Re: First thing I would do

This makes the design of grandma's old washtub combined with a 2400rpm spin cycle "interesting"

You may wish to do a search on "Whirlpool tumble dryer fires uk" before assuming that either the US or Samsung have any exceptional problems in this department.

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Mushroom

Re: First thing I would do

Every company balances the cost of fixing a defect in the factory versus in the field. Fixing in the field is very expensive but it impacts (ahem) a tiny percentage of products sold AND again a small percentage of products that have failed. Anyone who has had anything fail knows that a manufacturer has many walls of bullshit shielding them from warranty claims. You used it too much, looks like this scratch caused it, your home is in an area with power surges, hard water did it, improper care, you let a friend use it, not a factory authorized shipper, etc.

Samsung's mistake is people getting hurt. Had fewer people been injured, they likely would have escaped without paying out a single warranty claim.

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Re: First thing I would do

Actually there are worse than Samsung

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Anonymous Coward

Re: First thing I would do

"sack the whole testing & QC department. Company wide."

For all practical purposes, it looks like Samsung may recently have done that in multiple parts of the company, and that they are now following the approved modern technology-industry approach of letting the customer do the product testing.

Anybody know anything about Product Liability laws and why they are never invoked even in cases like this where a product appears to be Defective By Design?

ps

Any physicists or real engineering people out there remember m r omega squared?

Double the rotation speed and the kinetic energy quadruples. What implications might that have in a case like this?

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Re: First thing I would do

First thing I would do : check if Clement has been hired by R&D.

https://www.youtube.com/watch?v=e4sZVYInlPA

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Facepalm

they need to return

to what they did best and stay there... forget all the rest of the stuff... just return to their roots and do that properly...

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Re: they need to return

"a small trading company with forty employees located in Su-dong (now Ingyo-dong).[15] It dealt in dried-fish,[16] locally-grown groceries and made noodles." - source, wikipedia

Really? You think a company claimed to create about 17% of South Koreas entire GDP should go back to selling dried fish, noodles and fresh veg?

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Mushroom

Worried Samsung owner.

I have a Samsung TV. I flinch whenever there's an explosion in a film....

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Re: Worried Samsung owner.

Snap!

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Trollface

Re: Worried Samsung owner.

Also Crackle! and Pop! ?

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DJV
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Re: Worried Samsung owner.

I have a Samsung fridge-freezer - I'm now worried about putting any curry ready meals in there in case they are too hot for it to handle safely!

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Unhappy

Uh oh!

Oh dear. We have this very day acquired a new Samsung fridge/freezer. With NO Internet connection.

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Devil

Re: Uh oh!

> With NO Internet connection.

Are you sure?

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Re: Uh oh!

Hey, at least it can't be remotely triggered!

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Re: Uh oh!

Start counting down. Between 6-9 months from now the main processor board will fail in some fashion, ranging from bogus indicators to complete (literal!) melt-down of your freezer contents.

The cost of replacing the board is greater than the cost of the fridge. Samsung will not honor any warranty on it; there's always some way that it's Not Their Fault.

This is from a sample of six Samsung refrigerators from myself and friends. All six have had processor board failures. All six have been replaced by units from more reliable manufacturers.

(The ice maker usually fails around four months in.)

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Barring those options... No, replacement should be mandatory

There needs to be a mandatory recall in circumstances such as this. Insurers, for example, should send out letters to their customers telling them that if they have such equipment on their premises then their insurance is null and void: after all, the costs to replace the equipment would be borne by Samsung - BTW, with no strings attached: without time limit or proof of ownership - the machine is as lethal five years down the line as it is today.

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This will be more expensive than the Note 7 recall

Because washing machines are far more expensive to pick up and ship than a phone.

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FAIL

One for the Samsung spin doctors

They'll try to avoid washing their dirty laundry in public, etc etc...

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LDS
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Re: One for the Samsung spin doctors

Oh well, if they attempt to wash them privately in one of those Samsung machines, they will got what they deserve anyway...

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Trollface

Does the "care pack" also include a helmet, life jacket, fire extinguisher and "make your own will" kit? 'Cause that might be an idea...

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At least they're recalling them, unlike Whirlpool.

Who are still dragging their feet, whilst our toothless authorities shit themselves at dragging them to court to force them to confrom to the laws THEY created.

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Re: At least they're recalling them, unlike Whirlpool.

They're offering to take my drier off my hands and replace with a new one for over £90. That's ninety quid of my funds!

Cheeky bastards! In the meantime it's still "safe" as long as I don't leave it plugged in overnight or use it unattended. I am hoping that it catches fire (just slightly, mind you) so I can sue the bastards.

Oh, the part will be replaced, they say, next March.

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Anonymous Coward

Re: At least they're recalling them, unlike Whirlpool.

Don't buy a Whirlpool, get a Maytag. It is technically now a subdivision after having been bought out, but the quality delta is there.

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Re: At least they're recalling them, unlike Whirlpool.

Ive had my Maytags since 1995. They broke down.But I repaired then myself cheaply.

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Re: At least they're recalling them, unlike Whirlpool.

"Don't buy a Whirlpool, get a Maytag."

No, the new Maytags appear to be of poor quality and have a bad reputation - what you want is a machine from the Whirlpool Jenn-air range.

The Jenn-air range is pretty much a traditional, laundromat grade, Maytag in disguise.

The design of these machines has not changed in at least the last 20 years (I recently fitted my 20 year old Maytag with a set of brand new recently manufactured Jenn-air tub seals) - they will not, under any circumstances, report the contents of your laundry basket anyone.

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Devil

In Other News

Samsung sales to the Middle East have picked up recently.

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Re: In Other News

Maybe the word "samsung" means "high quality" in Arabic.

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Re: In Other News

"Maybe the word "samsung" means "high quality" in Arabic."

More like "Made of Explodium."

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look that Apple agents propaganda. The exaggeration in this post. This site is an shameless Apple mother fucker site (Apple agents). They want to destroy Samsung. Please Don't trust the corporate media. You can't trust these media (yellow journalists). They're dishonest and ruthless business media. They're very good at masking Apple problems. But they always campaign against Samsung. Here's the proof "fraud Media". Just how honest are you? How much is Apple paying you $ ?. I hope it is significant amount. Have you no shame? Not at all. Shameful.

And no one reported this issue for 5 years? Again..This is an American fascism- U.S. Consumer Product Safety Commission (CPSC). And this is an American FASCIST Business. They want to destroy Samsung. They're jealous of Samsung Because Samsung is only the brand, that can fuck Apple and other USA Companies. Been wondering why they only explode in the USA. Almost thinking it's sabotage. They always campaign against Samsung "Oh no don't buy Samsung products "- "Ban Asian products from coming into this country".

This is exactly what happened to Volkswagen in the USA. They want to destroy other companies.

"MAN LEFT TOOTHLESS AFTER EXPLOSION OF HIS SAMSUNG ELECTRIC TOOTHBRUSH (US Media News). How it's possible that after Note7 explosion every Samsung product explodes???

I call BS on this. The problem now is the scammers. The American COWARD companies (Whirlpool, Apple...) were behind this explosion conspiracy. They want to destroy foreign companies.

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Nallaikkumaran, you are The Donald and I claim my $5

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Ummm! I hope you are not including El Reg in the list of 'Apple Agents'!

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Actually, reports of Sammy top loaders flying apart were being reported long before the S7 was even launched, exploded is a bit of headline clickbait though.

Bad quality control - but a genuine issue with the shop floor staff? Lots of reports about middle/top management telling staff to just let it go when they have reported problems.

It is a great pity, I have an early sammy washer, and it is a solid and genuinely GOOD machine, quiet, economical and washers better than anything I have owned in the past.

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Boffin

Eh? WFT?

anyone silly enough to embiggen an Apple product in this place gets downvoted right away.

As this is your first post I have to ask, how much you are being paid by Samsung or their Ad Agency to spread this shite?

AFAIK, Apple have been very quiet in public about the Note issues. IMHO, this is more because of 'that could have been us, thank god and steve jobs' than anything else.

And since when did Apple make washing machines? Please enlighten us. I'm sure the commentards here would love to get more things to slag Apple off on an almost daily basis.

This post is written with my tongue firmly in my cheek.

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Re: Eh? WFT?

Don't call him "the donald" FFS! That's what he wants. Call him "that twat trump" which is both more satisfying and has bonus alliteration. Can't be him anyway - the OP didn't say anything about building a wall around your washing machine and invoicing Samsung for it.

That post though...you would have thought Samsung could have afforded literate shills. Really, if that's what their QC is like no wonder stuff is exploding. *goes off mumbling about how shilling was done properly in my day...*

First post as well. You don't leap straight for the clitoris, boy. What's wrong with giving her a little kiss first?

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Re: Eh? WFT?

You don't want to do what "Trump wants," yet it looks like you obsess over him.

;-/

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Precautionary principle

I searched my house and the only samsung device I could find was a small laser printer.

So I buried it at the end of the garden.

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Re: Precautionary principle

So I buried it at the end of the garden.

Mr Goddard, I don't think your insurers will cover you for planting an IED in your own garden.

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Re: Precautionary principle

Solves any mole problem though.

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Re: Precautionary principle

It's not an Improvised Explosive Device!

Well, It's not improvised...

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