The Rosetta Stone of chatbot APIs: Upstart touts software bridge

"Bots also offer an alternative way to interact with enterprise applications, which (in the desktop world at least) have a reputation for clumsy interfaces and burdensome workflows."

Why is the interface clumsy? If it's because it requires accurate inputs the process isn't going to be improved by bolting on an interface based on guessing what the user meant. Alternatively it might be clumsy because some UX-"expert" was let loose on it.

And if the workflow is burdensome it's the workflow that needs improving, not the interface.

I think this whole article is a piece of puffery about a solution looking for a problem.