£1.2M over 10 years!
No wonder they're closing it down.
(Perhaps you meant £1.2B)
Crapita is to shutter both the Bury and Glasgow call centres that provide phone support for O2 customers after hundreds of staff – all of those in scope – accepted voluntary redundancy, a union said. This is a complete about-turn by the integrator-cum-outsourcing monster which even until a few weeks ago was telling us that no …
O2 customers’ increasing need to interact over digital channels, rather than traditional customer service telephone channels
And that wouldn't have anything to do with the ability to get an answer more effectively from a website instead of having to sit through interminable "Press 1 if your call concerns migrating hippopotamuses eating your phone, press 2 if you want to pay more, press 3 if you want to buy more ringtones..." and eventually get put through to someone who can't actually help because your problem isn't on the script.
And that wouldn't have anything to do with the ability to get an answer more effectively from a website instead of having to sit through interminable "Press 1 if ...
If you think O2 have a problem with this, you should try Vodafone, who are the most incompetent clowns I've ever come across. Not only is the Vodafone IVR system (IVR="press 1 to be disconnected, press...") a complete fucking mess designed by world class retards, but the website is equally unhelpful. At Vodafone, they don't want to interact with customers by voice, or by digital channels.
Message from Planet Earth to Vodafone plc: YOU USELESS, USELESS DOGFUCKERS. IF I PHONE YOUR COMICALLY TITLED CUSTOMER SERVICE, ITS BECAUSE I WANT TO SPEAK TO SOMEBODY. QUICKLY. ABOUT A SIMPLE MATTER THAT ANYBODY WITH AN IQ OVER 40 COULD RESOLVE.
The CCM/O2 shambles has been a farce from the start. Priced by idiots who didn't know how much other parts of Capita would skim off and the project run by a succession of people who have all defected to places like BUPA to wreak their havoc there. A textbook example of why any company that uses Capita for customer management clearly hates their customers. Looking at you VW, M&S, John Lewis et al.
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