back to article Help! Our Virgin Media TiVo boxes are stuck in a loop! Help! Our Virgin..

Virgin Media subscribers are complaining that their TiVo set-top boxes are randomly and repeatedly restarting in what appears to be a widespread service disruption. Lots of Brits posting to the UK cableco's support forum say the TV boxes, provided by Virgin Media, being thrown into reboot loops. The issue appears to have …

London time??

What the fuck is 'London time'??

GMT, surely

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Anonymous Coward

Re: London time??

> GMT, surely

Unless they are talking about London, ONTARIO. ;)

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Anonymous Coward

Re: London time??

In the U.K. there is only London when it comes to news.

Example,

Snow in the North nothing on the news, Snow in London - catastrophe, cats living with dogs, end of the world apocalypse.

Someone farts in public in London - Outrage, Fart in the North - Comment about too much gravy.

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Re: London time??

Probably a subconscious reference to The Clash

London Calling / Armagideon Time

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Re: London time??

greenwich is in london

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Re: London time??

I would assume the times are BST not GMT.

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This post has been deleted by its author

Re: London time??

In the U.K. there is only London when it comes to news.

One third of the population of the UK lives or works inside the M25. London produces roughly half the taxes for the UK.

If you want us to become independent, a la Singapore, just say the word.

(Queue the downvotes from the UKIP types I guess....)

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Anonymous Coward

Re: London time??

The word

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Re: London time??

I've been there, no one talks about it

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Re: London time??

Please do. Then maybe the rest of us can have the government we'd like, for a change.

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Re: London time??

how about downvotes for made up statistics internet bullshit?

https://en.wikipedia.org/wiki/Demography_of_London

in 2011 8 million in greater london.

same year, there were 53 million in England, 10 more in the UK.

https://en.wikipedia.org/wiki/Demography_of_the_United_Kingdom

so you're not even close to accurate.15% of the country live in london. less than 13% of the uk.

so thats living in london. to go from 8 to a third of 63 the population of the UK, you're telling me there is a 13 million person influx into london on a daily basis? no wonder southwestern trains are a mess.

show me where you got the stat from and i'll take it as valid.

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Re: London time?? @tirk

Give the rest of us a referendum to separate from the south-east, and I suspect you'd be on your own by Christmas. There'd be a reduction of support for Scottish Independence from the reduced rUK too, since most of the dissatisfaction up here is with you lot down there hogging all the pies.

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Re: London time??

Please do. Then maybe the rest of us can have the government we'd like, for a change.

London mostly returned Labour MPs, they didn't get the government that most of them wanted.

It was the rest of the country that put the Torys in.

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Headmaster

Re: London time??

"(Queue the downvotes from the UKIP types I guess....)"

Even UKIppers know the word is "cue".

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Re: London time??

"One third of the population of the UK lives or works inside the M25."

So? A fairly large chunk of the land mass inside the M25 isn't part of the GLA. Most of my work is in York but I don't really give a stuff about Yorks "local" news so what makes you think commuters care more for London news than the news for where they live?

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Re: London time??

"It was the rest of the country that put the Torys in."

Most of the North voted Labour too. Blame your rural neighbours in the SE, SW and Anglia!

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Anonymous Coward

Re: London time??

Off you fuck then, ta

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Re: London time??

I didn't make any mention of any particular party, m'dear. I'm just fed up with politicians treating the UK outside of London as an afterthought. Remove London from the UK, remove that particular problem.

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Re: London time??

"Remove London from the UK, remove that particular problem."

But who will pay for your benefits then?

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Have you tried turning it off and on again?

Dear Virgin

Have you thought of having this slogan on your vans?

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Re: Have you tried turning it off and on again?

I quite like the names they give their vans.

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Re: Have you tried turning it off and on again?

I quite like the names they give their vans.

Slightly off-topic, but there used to be a wine store in Ealing which had two little vans for delivery, a red one and a white one. They were called Van Rouge and Van Blanc.

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Re: Have you tried turning it off and on again?

Citroen produced 'special editions' of their C15 Visa-based van called "Van Blanc" and "Van Rouge" in the 1980s. Perhaps it was those you saw. More details at http://www.citroenet.org.uk/utilities/c15/c15-2.html.

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Joke

I quite like the names they give their vans.

Do their Vans have speed limiting devices on them?

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Tivo should act like Apple

Don't let the cable companies have any control over the software. My Tivo has none of these problems, because I bought it so I am getting TIvo's software. It isn't perfect, a couple years ago it would restart randomly about once a month until the next software update (typically they have two major updates a year) but I'd be livid if mine was restarting every 60 seconds. I have just the Tivo and one TV, so I'd be unable to watch or record anything if this was happening!

I know, I know, Tivo doesn't have Apple's market power so they need to appease the cable companies by giving them control of the software for branding, etc. The problem is this will damage Tivo's brand as a lot of Virgin subscribers who have this problem on their Tivo but not on other non-Tivo STBs will blame Tivo and have a permanently bad opinion of them when it is Virgin's fault.

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Re: Tivo should act like Apple

"because I bought it so I am getting TIvo's software"

How do you get a non-VM Tivo to work on a VM cable service?

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Oddly enough

my virgin broadband is acting the goat at the minute but no TiVo here. Coincidence?

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Re: Oddly enough

Possibly not, if the Virgin boxes are as internet dependent as it seems the most recent stateside models, the Roamios, are.

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Re: Oddly enough

No.

I was on the phone with them - they have a routing clusterf*** of some sort. The initial blame was on a CMTS, but I suspect that it is not.

The time for the Tivo 100% fault correlates to the time when the VPN from my house to my VM in the cloud packed up. The CMTS fault was logged later, but I would not be surprised that it is the wrong thing to blame.

I had some giggles when talking to the guy as I was standing in front of (a different provider's) CMTS at that exact moment and it just had a fit and dropped its default for a while :)

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Re: Oddly enough

It's been shitting all over itself for the last 3 days in Area 31 where we live, hiccup, burp, fart, puke then fine for a while the rinse & repeat cycle. Makes working from home awfully fucking hard.

Must go back to garden and trim flowers !!

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Intenet's fine over here, but the Virgin set-top box has been rebooting regularly

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Rebooting used to be TiVo SOP

If the latest TiVo boxes are anything like the original Series 1 TiVos (mine still going strong after 15 years) it's standard procedure to reboot in the event of an upstream failure - in the case of the S1 it will reboot if it's not receiving a TV signal (the assumption being the encoder, decoder or some other part of the chain has crashed/locked up). It's an extreme, but pragmatic, solution for a problem that happens very rarely.

If some part of the Virgin network or cable system is down this could easily explain the behaviour of the box which will keep rebooting until normal service is restored.

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Anonymous Coward

SOP for VM

My next door neighbour came round last night and asked me to look at her VM setup. The Tivo was endlessly rebooting as has been well documented here.

I quickly re-routed one of my FreeSat feeds into her home and let her borrow my spare PVR.

I left her happy.

I fully expect that she'll be an ex VM customer by the end of the week. She is more than welcome to share my FreeSat.

The postie has just been with yet another 'Buy my super reliable Cable' plea from VM. I'm having a Barbie over the weekend. Guess what I'll be using to light it?

Posting A/C simply becuse I'm fed up with being bombarded with crap from VM. Who knows, they might be able to tack me down from my El Reg name.

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Anonymous Coward

I left her happy

This comment reminds me of the days when there were electricity strikes. IIRC the birth rate shot up considerably some months later.

Let the satisfying of dissatisfied VM customers begin... Oh? I don't have the correct equipment to loan out...

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Re: SOP for VM

"I quickly re-routed one of my FreeSat feeds into her home"

Curious as to how you do that.

"Posting A/C simply becuse I'm fed up with being bombarded with crap from VM"

Hah! As if that'd save you - you'll just get more stuff addressed to "The Householder" ;-)

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Re: SOP for VM

I'd be interested in the process for doing that too ... though my neighbours are all a bit far away for easy connection, it might be useful one day.

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Re: SOP for VM

You can't split satellite antenna signals, each tuner (so two for most PVRs and one for a general receiver) needs an individual connection to the LNB. If you're in adjoining properties all you need is another cable down from the LNB on the front of the dish. I understand that most satellite installers fitting PVRs these days don't bother with dual output LNBs and just fit a quad as standard, so there are generally two spare outputs available for future use (or sharing with the neighbors). I'd also put an earth strap on the cable as well, just in case.

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Re: SOP for VM

"I quickly re-routed one of my FreeSat feeds into her home"

Curious as to how you do that.

I think it's a euphemism.

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24 hour time

Does seeing "05:00 PM" written down wind anybody else up?

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Re: 24 hour time

Yes! 05.00pm. You fucking morons.

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FAIL

Re: 24 hour time

Almost as annoying as the line "4:00am in the morning" from Mike Oldfield's Moonlight Shadow.

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Re: 24 hour time

Yes I prefer 05:00.00PM :-P

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Re: 24 hour time

a downvote! hilarious! presumably from the committee for the integration and deliberate confusion of time formats

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Why dont you...

Just switch off your tivo set and go and do something less boring instead....

You could always watch a dvd.

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Joke

Re: Why dont you...

so the DVD of [insert current reality TV show that has its final this week] is already available?

Wow. send the priate police round to his place this instant

See Icon

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Anonymous Coward

Re: Why dont you...

"so the DVD of [insert current reality TV show that has its final this week] is already available?"

No, the OP said do something "less boring", not try to watch the same boring stuff on a different media.

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Good broadband bad TV

Stuff like this is just plain crazy.

Why don't they basically just build a pc and stream in the same way that other online services do (eg bbc iPlayer) ... they could free up move bandwidth for use to the broadband provision and only have to deal with a single means of data handling on their network.

VM have great broadband imo but their TV service is just plain broken ... like why series links not start the recording when the show starts like sky does?

I'm tempted to drop my TV and just have the broadband.

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Re: Good broadband bad TV

@Wardy01

Because that would mean they needed to implement multicast properly - and their techs haven't heard about it yet...

Their network is pretty much the perfect environment for testing this kind of solution - but since the existing system works (sort-of) they stick with it

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