back to article Belgium to the rescue as UK consumers freeze after BST blunder

British consumers awoke to cold houses this morning as Nest “Learning” Thermostats failed to accommodate the switch to British Summer Time. Nest customers have not only been deprived of an hour's sleep, but also a warm house in which to struggle to wake up. According to complaints raised on the Nest community support forum …

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  1. Anonymous Coward
    Anonymous Coward

    When are we going to do away with BST, it's only a few jock farmers that want to keep it. Note to farmers, either get up an hour earlier or an hour later.

    1. Anonymous Coward
      Anonymous Coward

      Do away with BST, don't blame farmers

      I agree, do away with BST, but it has nothing to do with farmers - they work by the sun, and the cows turn up for milking irrespective of what's on the clock.

      1. Richard Jones 1
        Flame

        Re: Don't away with BST, don't blame farmers

        Time is a largely arbitrary concept but losing daylight for most of the population in the interests of a few members makes no sense to me.

        Why the heck do I have to live with GMT wintertime? Who buys their milk straight from the farm at daft-o-clock?

        If the farmer wants to milk their cows at point that suits the cows and the farm plus factory process do it then. The produce will still arrive at the supermarket, corner shop or dairy when it gets there and be available for purchase.

        As for the statistics from the last 'experiment'. All the reports I have seen point to an 11% reduction in accidents affecting children. You may not care about the children not getting hurt but if that is the case at least think about the reduced cost to the NHS of not having to treat them.

        The last time it was the Scots who had problems. Since apart from wanting money from London - (just look at them salivate over the proposed London housing Tax sorry mansion tax), the Scots can do whatever they like with Scotland time, - or the scheduling of their activities. They should do what they want when they are ready to do it, without slavishly clock watching.

        1. Graham Dawson Silver badge

          Re: Don't away with BST, don't blame farmers

          Daylight savings time wasn't invented for farmers, but as a way to save energy (by shifting work hours to times of day when less artificial light would be required) and to give office and factory workers more access to daylight in the evening. It was first proposed by a new zealander and first implemented in germany and austria-hungary during world war 1.

          It is entirely a myth that it was created for the farmers. That's an excuse politicians use to justify its continued existence.

        2. Peter Gathercole Silver badge

          Re: Don't away with BST, don't blame farmers @Richard Jones 1

          Time is not quite arbitrary. The definition currently accepted around the world is based on the rotation of the Earth on it's axis in relation to the Sun, and is intricately associated with popular angular measurement.

          Putting aside the discussion on units of time, my view is that noon should be when the Sun is highest in the sky. There's no particular reason it should be so, I just think that this should be the case.

          I'm not (quite) suggesting that we go to completely local time measured solely by the Sun, but quantized into hour-wide zones with some geographical adjustments for national reasons seems like a reasonable compromise to me.

          1. John Brown (no body) Silver badge
            Holmes

            Re: Don't away with BST, don't blame farmers @Richard Jones 1

            "my view is that noon should be when the Sun is highest in the sky."

            It used to be that way. Then someone invented the railway and steam trains and eventually they got to places so quickly that the time on the town hall clock was noticeably different from ones pocket watch which made it difficult to schedule trains to timetables, especially when on a jaunt to ones country estate.

      2. Sarah Balfour

        Re: Do away with BST, don't blame farmers

        Or goats…or sheep…or, as I prefer, buffalo. I'd REALLY prefer reindeer - highe saturated fat content than single cream, most wonderful milk I've ever tasted. Never catch on, though, what with the NHS scaring everyone stiff with their BS about saturated fat and cholesterol… pity, because it's far healthier than any other milk due to the high fat content.

    2. Anonymous Coward
      Anonymous Coward

      On the face of it farmers are the least likely to want clock changes - cows do not conveniently change their milking schedules.

      The arguments against abolition used to be about children en route to school when it was dark. IIRC accident statistics gathered in the last abolition experiment did not support that argument. However for some reason the trial was not allowed to become permanent.

      1. Steve Davies 3 Silver badge
        Boffin

        Election Time

        As it is this time of the parliamentary cycle are you:-

        1) standing for election on the abolish BST platform?

        2) voting for a candidate that will propose 1) above if that is so vitally important to you

        3) do nowt?

        What is it then. It is it 1) then I am sure that you'd get a few votes from the readers here. not so sure about the wider electorate though.

        1. jonathanb Silver badge

          Re: Election Time

          Summertime rules are set by the EU, not Westminster, and the next Euro elections are in 2019.

          1. AndrueC Silver badge
            Stop

            Re: Election Time

            Summertime rules are set by the EU

            Not sure what statement you're trying to make there. Are you suggesting it would be better if member countries did whatever they wanted whenever they wanted as far as DST is concerned? Bearing in mind how fractious Europeans are the result would probably be chaos.

            Surely even euro-sceptics have to draw the line somewhere and accept that a degree of coordination is better for the common good.

            1. jonathanb Silver badge

              Re: Election Time

              My statement is that standing for parliament on an anti-BST platform isn't going to help, because they don't have any control over the matter.

              As it happens, when the EU harmonised the rules, the adopted the British rules across Europe.

      2. Anonymous Coward
        Anonymous Coward

        I was at primary school in Westmorland when experiment with all year summer time happened. One reason why accident rate for school kids didn't go up was in areas like it's where it was pitch black for trip to school that parents got together to sort out rotas to drive us all to school plus local garage started a mini bus service and we all stopped waking to school.

        1. John Brown (no body) Silver badge

          "One reason why accident rate for school kids didn't go up was in areas like it's where it was pitch black for trip to school that parents got together to sort out rotas to drive us all to school plus local garage started a mini bus service and we all stopped waking to school."

          I'm guessing this was in about 1969 or thereabouts (I think, I was about 7 or 8 then) and all the school kids around here were issued with (or had to buy from the school, I'm not sure) reflective armbands and/or sashes. We walked to school without parents. Less traffic back then and we were taught how to cross roads and then allowed to actually do what we had been taught. Alone and without adult supervision!

      3. Anonymous Coward
        Anonymous Coward

        " IIRC accident statistics...did not support that argument."

        That would explain it. British governments and civil servants have a track record of doing the opposite of whatever science suggests, from drugs through to badger culling.

    3. Mystic Megabyte

      @Mine's a Guiness

      Re: BST you might like to listen to this for an explanation. Warning, contains Stephen Fry. May cause allergies.

      http://www.bbc.co.uk/programmes/b05nk5qq

      1. Dan 55 Silver badge
        Trollface

        Re: @Mine's a Guiness

        We've got him, lads! Fry said he was speaking over the very same BBC airwaves now as the other chap was in 1930. Commission a Register article!

      2. Anonymous Coward
        Anonymous Coward

        Re: @Mine's a Guiness

        @ Mystic Megabyte

        Are you sure that's Stephen Fry and not David Lander ?

      3. Anonymous Coward
        Anonymous Coward

        Re: @Mine's a Guiness

        John Oliver did a section of Last Week Tonight where he explained the genesis of daylight savings time in the U.S. (probably the same thing as BST). I'd put down a link, but you'd need HBO to access it (legally--its probably on YouTube on a whack-a-mole basis).

        In short, blame Kaiser Wilhelm and the WW1 Germans!

    4. John H Woods Silver badge

      "When are we going to do away with BST, it's only a few jock farmers that want to keep it. Note to farmers, either get up an hour earlier or an hour later."

      Actually, as someone who likes to spend some time outside when work finishes (17:30 all year round), I rather like it; I'm sure I can't be the only one?

      1. AndrueC Silver badge
        Thumb Up

        I'm sure I can't be the only one?

        No, you're not. If the weather was cooperating a bit more I could get a round of golf in this evening after work and will be able to for several months. My preference is actually to start work at 8am so that I can get even more light after work. Sadly at the moment that's not an option so the switch to BST is very welcome.

        Anyway as far as the article goes I'll just point out that the 7-day programmable, predictive thermostat that's been controlling my heating for over a decade had no problems. Its radio controlled clock changed to BST and it did exactly what it was supposed to. Tell me again - what's the advantage of Nest and similar?

    5. Peter Gathercole Silver badge

      @Mine's a Guinness

      Funnily enough, most people I know get the switch the wrong way round.

      Most people I know think that the clock change is to adjust time to suit the sun in Winter. This is the argument some people used to try to prevent children going to school in the dark, but that argument is bogus, because winter has the clocks aligned with sidereal time.

      So all abolishing BST will do is to make the lit evenings an hour shorter in the summer months. At one time, when people worked in the fields, this may have made a small difference, but with the reduction in manpower required to run farms now, most farmers will be pretty indifferent to this. They get up when required, and often work the fields by floodlight to extend the working day in the evening.

      I have no problem with abolishing BST, but not with aligning the clock to BST permanently, which some people suggest, or even aligning the UK to CET/CEST, which some business leaders want (blooming Gallophiles)!

    6. Anonymous Coward
      Anonymous Coward

      Oh, for goodness sake

      When are we going to do away with BST

      Having our clocks change at the same time as the Europeans is very convenient for those who do business internationally. It would be very tedious if we didn't change times at all. Have you ever tried scheduling multiple regular international calls when the participants have clocks changing at different times? Some of us spend most of our working day on such calls!

      There is a case for moving to CET (with winter/summer time) -- but presumably that is not what the poster here is asking for. Personally I think we do very well by being close to European time but one hour closer to US time. I have worked for 30 years for US IT companies in the UK. One reason they employ people in the UK is to be their interface to Europe. I am virtually in the same time zone as my European contacts, but I have an extra hour of overlap with the US allowing more company work to get done at reasonable times of day (I work a bit late, they work a bit early, but not excessively so). I currently work for a European company but for a team run from the US -- they find it much easier to use me than the people in our European company HQ.

      The time zone is part of the UK's competitive differentiation for inward investment from the US.

      1. TRT Silver badge

        Re: Oh, for goodness sake

        It couldn't come soon enough in the year for me. As someone who habitually wakes at dawn, it galls me to wake up at 5.30 then go back to sleep for two hours when the sun is up just because I only have to leave at 8 to get to work. I could do something productive with those two hours, but it's 6 o'clock in the morning, man!

        1. illiad

          Re: Oh, for goodness sake

          Jeez.. have you not have decent 'blackout' window covering, so the sun does not wake you??

          or do you just not need that much sleep, or do not work a full day, unlike most of us???

      2. Anonymous Coward
        Anonymous Coward

        Re: Oh, for goodness sake

        Could be convenient for those doing business "internationally" with Europe. But for those of us working with people in, for example, California it would move us another hour away from them. I'm already staying in the office till 7+pm at least twice a week for phone confs with rest of team in "silicon valley" ... Extending that to 8+pm would be a significant problem

        1. Kevin Johnston

          Re: Oh, for goodness sake

          It would be more appropriate for portions of Europe to join us on GMT as several (France/Spain/Portugal) either have the Greenwich meridian pass through them or they are West of the line.

          This 'give up the time-shift' happens twice a year and normally is linked to the 'Use CET' sub-plot with the advantages to business forefront amongst the reasons but everyone saying that ignores the way that the US have a lot of time-zones and not only do they see no problem but they actually take advantage of them allowing a split office East/West coast to cover a much larger portion of the day without needing people to start early/stay late.

          1. Tim Worstal

            Re: Oh, for goodness sake

            Portugal is on GMT (or, rather, today, BST).

          2. Dan 55 Silver badge

            Re: Oh, for goodness sake

            In Spain the argument goes that it should move back an hour to be in the same timezone as Britain so that the sun sets at an earlier time (it's a bit of a problem for those in the west of Spain) and this should help as part of the overall effort to reduce those interminable lunchtime breaks, have more productive working hours and therefore a more productive economy, and finally improve peoples' work-life balance.

            It ain't going to happen though, tourism and working all hours God sends apparently form part of Spanish culture.

      3. Doctor Syntax Silver badge

        Re: Oh, for goodness sake

        "There is a case for moving to CET"

        Really? The only sensible case for this is being in central Europe. And we're not.

    7. Amorous Cowherder

      As an amateur landscape photographer, the BST change over gives just a couple of weeks more when I can shoot in the morning before work and catch the sunset after work.

    8. Anonymous Coward
      Anonymous Coward

      The issue isn't BST

      The issue is stupid people who bought overpriced programable thermostats. Should have saved their money and bought one from a real appliance manufacturer for a quarter the price.

      1. TRT Silver badge

        Re: The issue isn't BST

        The issue isn't BST. The issue is stupid people who bought overpriced programable thermostats. Should have saved their money and bought one from a real appliance manufacturer for a quarter the price.

        This.

        Those annoying bloody adverts telling me how my life can be so much different now because I can fiddle with the hot water whilst out and about with my daughter... RAAAARRR! Like what did I do before, eh? Had to go to the woods and chop two oaks down before stoking the hypercaust?!!!

    9. Doctor Syntax Silver badge

      This moan comes up twice a year regularly.

      People seem to think clock changes are somehow unique to the UK. They're not. On my laptop /usr/share/zoneinfo, the directory with the time zone rules, runs to 3.5M on account of the number of different countries that have to be covered.

  2. Anonymous Coward
    Devil

    "The schedule is correct but it doesn't obey!?!"

    Machine doesn't obey you. You obey machine.

    1. Anonymous Coward
      Anonymous Coward

      Re: "The schedule is correct but it doesn't obey!?!"

      Internet of Things Internet of Things Internet of Things

      smart appliance smart appliance smart appliance

  3. Anonymous Coward
    Anonymous Coward

    It always surprises me when IT things use wall-clock time rather than UTC.

    Someone was asked to design a logged 24x7 CCTV system. They were going to use wall-clock time for the log. It was pointed out to them that there would be ambiguous times during the hour in which the clocks went back at the end of Summer Time.

    1. John H Woods Silver badge

      UTC and ambiguous times...

      To be pedantic, even UTC has discontinuities; TAI should be used on devices that are not expected to handle leap seconds.

      More on topic, though, how on earth did this get missed in testing? It has got to be pretty high up on the test strategy for a domestic appliance that uses time to schedule things, surely!

      1. Anonymous Coward
        Anonymous Coward

        Re: UTC and ambiguous times...

        "[...] how on earth did this get missed in testing?"

        Possibly someone made a small code change whose expected effects were "so obvious" that it didn't need full regression testing. The changed code apparently did what it should - and the ripples were not fully understood or considered.

      2. Anonymous Coward
        Anonymous Coward

        Re: UTC and ambiguous times...

        More on topic, though, how on earth did this get missed in testing?

        Nest smart bots™ did not write the code.

      3. John Brown (no body) Silver badge

        Re: UTC and ambiguous times...

        "More on topic, though, how on earth did this get missed in testing?"

        From the article, Nest seem to be saying it's only affected some UK customers. I'm betting on a localisation error in the already tested software of a specific version.

  4. Phil O'Sophical Silver badge

    Designed by americans?

    Most Americans I meet seem to think that "GMT" means "the time in London", and have no concept that Daylight Saving Time means that the UK is not always on GMT. They'll say "3pm GMT" when they mean "3 in the afternoon UK time", ignoring the fact that in the summer the UK is on BST. Perhaps this 'smart' thermostat software has the same assumption built-in?

    Do we have an "IoT Fail" icon yet?

    1. Steve Davies 3 Silver badge

      Re: Designed by americans?

      But which London?

      That's why merikans always use 'London, England' rather than say London, Kentucky which is not even a dot on most maps.

      {Other places called 'London' are available}

    2. WraithCadmus
      Devil

      Re: Designed by americans?

      I had a customer who did that... once.

      "I want you to start the service at 1400GMT"

  5. Anonymous Coward
    Anonymous Coward

    Timestamps

    Some social media sites store their postings' timestamps in UTC seconds - but display them adjusted for the viewer's local time zone. There is a sneaking suspicion that a further correction is applied according to the current Summer Time state whenever it is subsequently viewed - not that which pertained when it was written.

    1. Paul Crawford Silver badge

      Re: Timestamps

      The standard *NIX approach is to do all your data storage and maths in linear UTC and only for humans do you display it in a readable form and at that point you allow for the local time-zone & language. Its the sensible way.

      The complication arises when you have a time-of-day event that some human wants at a set local time and you need special logic if that is in the hour where the "clocks change" as you could get either 2 or 0[*] time-crossing occurrences depending on the direction of the change. But that is independent of which zone your in, other than it is a zone that has "daylight saving" with is practically all significantly northern and southern latitudes.

      It makes bugger-all difference to the amount of daylight of course, but humans seem unable to cope in modern times with doing things that are not a set times.

      * - of course when local time jumps from 1am to 2am you cross all times in between, but how do you handle that? You could trigger all events set for 1-2 simultaneously, but what if the person needed A to be 5 mins before B, and both 10 min before C and all in that 1 hour window?

      1. Frumious Bandersnatch

        Re: Timestamps

        in the hour where the "clocks change" as you could get either 2 or 0[*] time-crossing occurrences depending on the direction of the change

        Some systems can be configured to change the time gradually (eg, if the `date` program has a -a option on some *nix systems, or using the adjtime(3) system call), but changing the apparent rate at which time changes introduces different problems. On the whole, changing it gradually probably breaks fewer assumptions that people might make in their code but I would guess that this Nest problem would still manifest either way.

        1. Paul Crawford Silver badge

          Re: Timestamps @Frumious Bandersnatch

          I think you are talking about changing the underlying system clock (i.e. UTC time).

          That is normally slewed by NTP unless its a leap second (where the kernel gets that and ought to handle it properly for event timers, etc) or if the time error is too big to be done in a sensible window (typically at system boot where you have no idea if the clock is OK).

          The "jump" I am referring to is in local time when the daylight saving hour goes in/out of effect. I don't know of any system that would slew the DST value, but its not an impossible thing to consider.

      2. JacobZ

        Re: Timestamps

        One of the first serious pieces of code I wrote and got paid for was to add user-defined event scheduling to an operating system that was very good at milliseconds and microseconds, not so good at days and months. And one of the primary uses was to schedule the clock changes.

        Since I was 17 and clueless at the time my code was, of course, hopelessly wrong*. I don't know what happened the first time the system hit the 2am "set the clocks back to 1am" event as I had buggered off to Uni at that point, but I suspect the phrase "rinse, repeat" may have been relevant.

        *Among many other things, it was perfectly happy for you to set events for times that didn't exist, such as the middle of the skipped hour in the Spring.

  6. Shrimpling

    GMT/BST and working with Americans

    It was nice for the last few weeks when we have had an extra hour per day to do business with Americans. I had the novelty of them replying to an email while I was still at work and it not taking several days to get issues fixed.

    I would vote to end BST if I had the choice.

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