Re: Why are you even diagnosing this lappy?
David Austin is correct.
I've been that guy, and I can assure you not having a sysprepped image wasn't due to lack of comptetence - I've got thousands of machines rolled out under my belt, including WDS network builds with automatic application installs before the first login etc, IE The Way It's Meant To Be Done, but most SMBs want some control over what hardware they have - so unless you want to have one guy making images for every single Lenovo, Acer, Fujitsu etc that their customer is likely to buy - normally in quantities of less than half a dozen at a time, normally several years apart, then you just aren't going to be able to justify the time in image building.
And if you, as a supplier, only stock one kind of laptop/desktop to facilitate image building and make the economics work, then
A: You're going to need to buy 100+ at a time - something beyond the reach of most small IT shops
B: If you screw up the spec even slightly - wrong chassis size, no serial ports, needs four RAM slots not two, needs chassis expansion, must be ultrabook class, needs to be 15", not 13" etc - the one time someone comes who needs that bit of spec or form factor you missed, you lose a sale. Screw up the provisioning badly (for any reason - wrong spec, or local economy changes - IE you buy lots of laptops and suddently everyone wants tablets/ultrabooks/whatever) you might not be able to shift them at all and they end up as dead stock...company goes under due to £15-20k of unsellable kit.
There's more to this than competence - at the non-enterprise scale, things become....more fluid.
As a rule, if you have less than 20 systems going in at a time, justifying the expense of building an image (properly) to a customer can be hard - especially when they can just order 20 machines off Amazon and only ask you to install them, etc.