back to article HELP! Windows Phone update 8.1 broke my Lumia

In less-than-pleasing news for Microsoft, a massive thread of Windows Phone moans is growing on its forums. Back in September 2014, Microsoft started rolling out Windows Phone update 8.1, with significant new features including the Cortana digital assistant and Word Flow keyboard. A nice update, but not for a subset of …

Anonymous Coward

Just for the record: My iPhone 6+ still working fine

If that helps anyone.

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WTF?

Re: Just for the Irelevant Record: My Nokia 6230i Also Still works fine

While we are talking about irrelevant details my Nokia 6230i is in fine fettle and never has any bother with updates or walled gardens either. Mind you the battery only lasts for about three days between charges, a slight drop from a the week or so that it once lasted; but hey it works after nearly 8 years.

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Anonymous Coward

Re: Just for the record: My iPhone 6+ still working fine

Tit!

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Facepalm

Re: Just for the record: My iPhone 6+ still working fine

You mean it's still automatically adjusting itself to the shape of your trousers each time you pocket it?

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Anonymous Coward

Re: Just for the record: My iPhone 6+ still working fine

Sir, I can confirm that my Vertu collection is also unaffected.

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Anonymous Coward

Re: Just for the record: My iPhone 6+ still working fine

So not like these then?

http://www.digitaltrends.com/mobile/iphone-6-problems/

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Re: Just for the record: My iPhone 6+ still working fine

Q: How do you know when a complete wanker has an iPhone?

A: They tell you.

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Meh

Re: Just for the record: My iPhone 6+ still working fine

I don't own a Windows phone yet I would be a dick if I was to post a comment that said...

"Tough shit, that's what one gets for using Windows"

or

"Whaddya expect Windows update often breaks desktop and server OS's too"

or

"This is Microsoft it's par for the course"

Even if it is what I think.

I don't use an Apple device either for the same reason I don't own a Windows phone... And it has nothing to do with the reliability of updates. I like to control my devices and know what they are doing when I am not looking.

Now Android (Google Phone OS) is far from perfect but having a rooted device means I am the administrator of said device, not some multinational corporation shepherd that cares little for its sheep.

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Facepalm

Re: Just for the record: My iPhone 6+ still working fine

@ the O.P.: Wow...

An article about a problem with Windows Phone, and you've managed to get someone who routinely comments against stories of this nature about how this sort of thing is symptomatic of Microsoft's imminent downfall to instead post about a fault in your handset of choice.

I can understand why you post as an AC!

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Re: Just for the record: My iPhone 6+ still working fine

Be fair, our Bob hates Apple just as much as he hates Microsoft.

Bob loves only the Goog.

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Joke

Re: Just for the record: My iPhone 6+ still working fine

True, but it's still a notable achievement - kind of on the same level as getting Eadon not to post anything anti-Microsoft in a Microsoft-related thread, back in the day...

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Re: Just for the record: My iPhone 6+ still working fine

... for tat?

Anyway, what is a Windows Phone - never heard of it.

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Re: Just for the record: My iPhone 6+ still working fine

"Now Android (Google Phone OS) is far from perfect but having a rooted device means I am the administrator of said device, not some multinational corporation shepherd that cares little for its sheep."

Sigh.

For the vast majority of iPhone users, rooting their device never comes to mind. They just like the security and reliabililty iOS offers.

So, for people like you Android is a great choice.

There is no need to talk down to millions of iPhone users who couldn't care less about all that technical mumbo-jumbo.

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Re: Just for the record: My iPhone 6+ still working fine

How would you know - you never get incoming do you?

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Re: Just for the record: My iPhone 6+ still working fine

>>Bob loves only the Goog.

Only dogged is equidistant from all those three, that's for sure.

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Anonymous Coward

Re: Just for the record: My iPhone 6+ still working fine

If there's any phone which i've heard no end of whining about battery life being dismal, phone running really slow to the point of being unusable it's the iPhone.

Not forgetting the first iOS recall was fairly recently. An update to iOS caused many customers to lose mobile connectivity completely.

So Apple stuff doesn't "just work". Maybe back when Jobs was around to fire the people responsible for producing shitty code, Cook probably gives them a hug and says "never mind".

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Megaphone

Re: Just for the record: My iPhone 6+ still working fine

Boy, aren't you the lucky one.

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Anonymous Coward

Re: Just for the record: My iPhone 6+ still working fine

@hypernovasoftware

Apple are dealing with that age old problem of technical knowledge required to use a device, versus technical knowledge acquired.

In the old days we would look to increase the later, rather than reduce the former as that often leads to smugness and ignorance.

Might start putting on my CV "never uses Apple devices and understands they have limitations", obviously won't get picked up by HR but just may catch the eye of some engineer.

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Re: Just for the record: My iPhone 6+ still working fine

Ditto my InterQuartz IQ10. It's a great phone though few apps run on it and the cord is a bit sort for my liking but it gets me through the day. No battery problems either.

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Unhappy

At least I know it's not just me!

My Lumia 1020 was rock solid on the developer preview. The USB charger stopped working, so got a replacement under warranty. Turning on the new one upgraded it to the official supported release. Now reboots multiple times per day. Bluetooth and wifi both drop for no reason.

Annoying the the developer preview was rock solid

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Re: At least I know it's not just me!

I'm not getting Denim on developer preview, so I'm reseting at the moment... Gulp.

It has been rock solid so far. My only complaint is the p*** poor implementation of the Audible player on Windows Phone. It has a random playback feature, which means when you plug in earphones or turn on bluetooth playback it seems to randomly select a book from your collection! It seems to think, if I am 20 hours into Lord of the Rings, I might like to start a new book! Gah!

I've been on to the Audible team several times and they say they can't find the issue, but it seems to be a common issue on their WP client...

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Anonymous Coward

Hmmm

Thanks, I'll leave mine in Developer Preview mode for now...

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Re: At least I know it's not just me!

Everything seems to be working okay and Denim is installed. No problems so far, other than Audible...

So, business as usual.

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Re: At least I know it's not just me!

So I guess if the developer preview was rock solid and the release is not...it could very well be an issue with something your carrier has decided to include. As a stateside Verizon customer I can attest to my carrier holding up the 8.1 and now Denim party for nearly a year while the developer previews ran just fine on their phones. My Icon just YESTERDAY received it's official 8.1/Denim upgrade and while it appears to be fine thus far, if something starts hanging, I'm gonna point the finger at Verizon.

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Re: At least I know it's not just me!

That's why I always buy a carrier free phone these days, no waiting for the carrier to get their rear in gear.

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Re: At least I know it's not just me!

same can be said for android too, the carrier free version of any phone gives you flexibility.

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Re: At least I know it's not just me!

My 635 is with Tesco. The only carrier not on Denim in the UK now.

Hmm. They give bland excuses about gradual release, but the MS website has a list that shows every European carrier. Tesco are behind most of Europe. let alone the UK.

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Anonymous Coward

Tesco. Why?

"Tesco are behind most of Europe. let alone the UK."

No-one in their right mind goes to Tesco expecting any customer service. Come to think of it, no-one in their right mind goes to Tesco. It's foul.

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Re: At least I know it's not just me!

If you travel often you can get this one http://www.amazon.com/gp/product/B00JP3RPKG for your car. It charges as fast as a wall plug.

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Weird

My cheapy Linx 7 tablet does exactly this - yet it runs full-fat Windows 8.1 (not Phone). Is there much shared code between the two platforms? It seems to lock up on power-state changes (charging, etc). Waiting/hoping for a fix...

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Anonymous Coward

Happens to everyone.

As you say the takeaway is are Microsoft really that bothered about supporting their end users. Like the man says they are the evangelists for the platform. The same problems occur for Apple and Google they just get shouted louder.

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We'll my Lumia 920 has been without issue on the developer preview for over a year but my Nexus 7 has been progressively bricked by Google's updates.

I don't think any company is innocent of this sort of poor practice.

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Windows

I had a look at the "massive thread". There are over 700 posts on it and that's impressive. What's rather less impressive is that right at the top there's a button you can press to indicate that you too have this problem and want it solved. It also shows a counter of how many people have the problem.

223.

Now, I know that will come as heartbreaking news to that AC who always asks how all four Windows Phone users will react to any Windows Phone article the Reg decides to run but he's a prick so let's concentrate on the actual number. Thanks for the downvote, AC!

The thread may contain other posters who did not click the button but I removed all posts from the OP and that took it down to 644 - he's certainly been posting a lot. I then removed all posts from MS staffers (they are clearly identified) and got the total down to 481. At a rough estimate, about half the remaining posts are from people trying to be helpful so let's say we're at 250, being generous.

So the total is somewhere between 223 and 250.

Obviously, this issue may affect many more people than just those posting in this single forum thread so I took a quick shufti at windowscentral.com (previously wpcentral.com) where I did find this (related - http://www.windowscentral.com/struggling-lumia-925-lumia-1020-freezes-microsoft-will-soon-release-fix) and scrolling through the comments indicates that maybe 1/10 of their commentards have experienced the issue although this may overlap with the reported numbers on the official forum. The thread s 420 comments but many are multiple posts by the same commentards.

So what we know for sure is that it affects some 1020s but by no means all - wpcentral indicates less than a quarter of 1020 owners commenting experience the bug) and some 925s but those are rarer so it's much harder to get an idea of the scale.

None of the other x20 series seem to be affected and none of the newer x30 and x35 series.

So, about that WINDOWS PHONE DOOMED THERE IS A BUG MS DON'T CARE ALL THEIR USERS ARE LEAVING IN DROVES article....

Not so much, really.

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Anonymous Coward

But how are all four Windows Phone users going to react to this Windows Phone article?

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Well apparently they each own somewhere between 55 and 63 Lumia 1020s, but they are all intermittently frozen due to the update so it may take them a while to find something they can reply on.

We all know that there are no other handset models at all and never were except for WP7 because that makes MS looks bad and nobody else in the world owns a Windows Phone and everyone who says they do is a M$ shill.

Is that the answer you were looking for?

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Anonymous Coward

Not really, even from your very pro-windows standpoint that you take here on el Reg, you should be able to take away that this is a significant problem, that it affects many users (no-one can say for sure and a forum is not really an effective statistic), Microsoft know it is a problem and yet no official response other that one person who isn't even art of the Lumia team decided to respond.

That is the issue, not that WIndows Phone is doomed (that would be a different argument).

It doesn't take much just to keep people updated every couple of weeks if they are proactively working on a fix.

It's one of the biggest issues on crowdfunding sites, when the creators don't give any updates when they hit delays and just bury their head in the sand. The forumites get angrier and angrier. A simple update normally smoothes things over.

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Not so much "pro-Windows" as "anti-FUD" usually. Windows has its place, just as linux does and even Apple has a place even if that place is as far away from me as possible (I know, it's irrational, I just can't stand the whole scientology aspect of it).

I agree that it's an issue for those 1020 owners and I hope they get it fixed soon. The nature of an intermittent fault is that it's hard to diagnose, though, so the engineer in me is wary about blanket condemnations.

If there are in fact less than say, 1000 owners affected, it would probably be cheaper and better PR for Microsoft to simply offer each of them a new phone. How many there actually are, we can't really know - the point of my post was not to "prove" that it's a small problem, only to demonstrate that we do not have sufficient data to declare it a big problem.

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Anonymous Coward

Re Is that the answer you were looking for?

No, I was just being a jerk.

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This isn't an isolated issue...

I was a little surprised to see my own Microsoft forum comment pop up on El-Reg! However, to give you some context...

I have personally had a total of 4 1020's. 1 of those was a 32GB 1020 sent by Nokia UK's PR department. It worked perfectly (though I never used that device with WP8.1). On the strength of my experience with that phone, I invested in a Lumia 1020 64GB edition from O2 UK. It worked perfectly, so I took advantage of a deal & bagged another couple of 64GB 1020's for my parents....

All our phones then updated via the official firmware release from O2 UK. Thereafter, it has been a catalogue of hardware issues. I have personally had my 64GB edition replaced twice. This latest one freezes once a day (mainly when the phone is charged over night, & when Quiet Hours is switched on). It is the most stable of the 3x 64GB 1020's I have owned though, which is why I am holding on to it and IMPLORING Microsoft to actually fix the issue.

My mum's 1020 on the other hand is a hornet's nest of problems. As things stand at the moment, we can't use NFC, Bluetooth or WiFi on her phone. Glance screen, double tap to wake and super sensitive touch are also disabled to try and get some longevity out of the device. It will currently go for about 18 hours before freezing (which then requires a soft reset - which causes the device to forget the date and time!!).

The worst thing about this is my mum runs a charity out in West Africa. She uses her 1020 as her camera so she can email photos back etc and keep sponsors informed. As she isn't particularly proficient with technology, she has now taken to using her old Nokia candy bar phone & a Canon Ixus digital camera. The brilliant camera on the 1020 is completely wasted because we are stuck using this sh*t WP8.1 update which has turned her phone into an absolute lemon.

The most annoying thing.....all of our phones have now received the Denim update. It hasn't done anything to fix the problems we are encountering. More to the point, Denim brings almost nothing new to the table for us older flagship owners --- so WHY did Microsoft bother releasing it at all if it didn't fix the one big gripe so many of us do have!!

Also...this is far from isolated. 4 out of 5 WP8.1 1020's I (and my family) have owned have had persistent freezing issues. A myriad of other owners have the same problems on WPCentral, and as evidenced by El Reg, on Microsoft's own forums too...

I bought a 1020 (and a 800, 620, 820 & 920 before that) because it was a Nokia. I have since invested in Microsoft's ecosystem, and even have a 4 year licence for Office 365 Home. Their silence on this crippling issues is deafening.

Sort it out Microsoft you bunch of fools. You are haemorrhaging the most vocal advocates of your smartphone platform, which is a real shame...because it holds so much promise, & suits us in so many ways. But these 1020's are not fit for purpose in their current state.

(Thanks El Reg for giving us some exposure on this issue).

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Big Brother

Top of the line camera.....hmmmm

So, it's got a wonderful camera. Could it be that it fails to come out of the faux-sleep-mode that the

Nokia Systems Administration group

has added to the phone's, erm, capability set????

L'inquiring minds want to know..... (aye, cap'n, the engines cannae take it na more.... :) )

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"We'll my Lumia 920 has been without issue on the developer preview for over a year but my Nexus 7 has been progressively bricked by Google's updates."

Yeah, right. I haven't had any issues with my Nexus 7 2012 regarding updates and it's now running Android 5.0 without any problems.

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At my company we put customer issues first. If that means stopping some/all mainline development until we figure out the issue, solve it and deliver a fix to the client so be it. Existing customers come first.

Your existing customer base will be loyal and give great support references which in my industry counts for a lot. They are also much more forgiving of other foibles in the product.

Seems MS needs to adjust their priorities.

(Speaking as a Lumia 920 owner)

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I love my Lumia. I like Win 7 a lot too.

But I have to agree that sometimes they do seem to be talented in the foot shooting dept.

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Anonymous Coward

Downgrade option

Never know why software companies don't let you revert back to the last stable version.

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Re: Downgrade option

I need to stop posting on this thread but hey, it's lunchtime and I'm waiting for the new servers anyway.

Short answer is that they do.

First, download this.

Then install it.

Then back up your phone using the "Back up now" thing in Settings.

Run the program.

Plug in your phone.

Let the PC and program recognize your phone.

Select the WP8 option for your phone.

Overwrite your phone's OS with that selected version.

This only works for Nokias but the Lumia 1020 is a Nokia, so....

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Anonymous Coward

Re: Downgrade option

Because there isn't one......

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Stop playing with your updates, you'll go blind..

What's the betting that everyone who's having problems with the update are the people who think that it's a fantastic idea to continue using their phone while it updates...? and then whinges because it goes all black screened and veiny three times a day..

If it has Nokia on the casing the only way of getting a stable update is to leave the thing alone, in a darkened room, oriented towards the setting sun on the winter solstice and even then you've got a 30% chance at best... either that or hexing the damn thing so hard it will resist a nuclear attack - assuming you're into that sort of thing.. and wow betide if it has a Nokia Pop(out)-Port connector..

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Re: Stop playing with your updates, you'll go blind..

It isn't possible to update a Nokia Lumia whilst also doing other things with the device. The update is installed via a spinning cog on the startup screen....

Trust me, having owned numerous 1020's (and having been quoted on this article), this is an inherent software issue - not some user initiated glitch! It is a glitch that Microsoft have had a fix candidate for since November last year....so who knows why it wasn't incorporated into the Lumia Denim firmware that our families' phones have just received.

It's the best phone I've ever owned - with the most infuriating software glitch. I truly hope Microsoft gets a grip, because we (as flagship owners) are the proponents of this smartphone platform. & quite honestly, there is only so much patience we have when Microsoft are completely blanking us.

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Stop

In my case

“We want to move from people needing Windows to choosing Windows to loving Windows.” ®

They will be waiting a long, long time.

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Re: In my case

I like my Lumia. I also like my hammer and my pliers when they are required.

I'll get concerned if MS get me to have romantic attachments to my phone or any other inanimate object. Make your phone indispensable, that'll do.

Executives don't half talk some shite.

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