back to article Apple fanbois SCREAM as update BRICKS their Macbook Airs

Apple fanbois have erupted in rage after an update bricked their Macbook Airs. On the official Apple support forum, dozens of angry customers claimed that the latest software update for the 2011 Macbook Air had gone horribly wrong. Some posters said their Airs had been totally borked by the update, while others reported …

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If it aint broken

Don't you just love proverbs.

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Re: If it aint broken

It's revolutionary new security to make them even more secure.

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Facepalm

The superior Apple user experience in action

The premium charged means their users don't mind them making such gigantic profits off them because the gear they buy is so much better than the rest.

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Anonymous Coward

Re: The superior Apple user experience in action...........

..................and saying that on the continent of iMessage, near the lost island of iMaps whilst video casting with Small FacesTime.

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Re: If it aint broken

Unfortunately they are broke as designed, the wifi on macbook air is crap... my phone/tablets (non apple) work much further out than the air does, plus they have no problem when moving between access points, my macbook air throws a wobbly when I move between them...

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2011?

Isn't this just Apple enforcing their policy of obsolescence?

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Anonymous Coward

They've all gone Airs over....?

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tweet?

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Oh goody

Another class action suit coming up to keep the Apple Lawyers happy.

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Anonymous Coward

Something Air downed by a Buk? Must have been Putin!

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Not one scrap of evidence? Just get puppet-politicians to say there is and demand action. Works every time.

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Is it standard for apple to say tough titty? or do they usually accept responsibility?

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One of the few things Apple do is let you replace hardware if its there fuck-up! Few years back I had a MAC Book Pro that was out of warranty & due to a known fault with that model they replaced it, even tho it was well over 6 months past the 1 year warranty. Only thing I will say was the issue did not manifest until I upgraded from 10.6 to 10.8 if memory serves me right.

Thinking about it HP/Compaq have also done the same thing before for me. Replaced hardware even tho it was out of warranty but it was a known fault.

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on the other hand.

Antennaegate ring any bells ?

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Anonymous Coward

"Antennaegate ring any bells ?"

Well, with the benefit of hindsight, antennagate was a little silly.

I bought one of the first iPhone 4s and was furious about antennagate at the time. Got the free bumper case but decided it was too inconvenient to use after a few weeks since I had to take it off to use the phone with almost any iPhone accessory.

Then I proceeded to use the phone with no case for 3+ years straight in all sorts of different situations and locations (and countries), and it worked pretty darn great. If I was ever actually affected by the antenna problem, I never realized it. I think ultimately Steve Jobs was proven right when he gave his presentation about how there were actually fewer dropped calls etc. with the iPhone 4 vs. other phones.

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DJO

Warranty

Your Lordship

even tho it was well over 6 months past the 1 year warranty

As you are a member of the peerage I must assume you live in the UK in which case the statutory warranty is 2 years (the influence of those evil Europeans, dreadful isn't it) so they had to replace it.

For design faults there is no limit to the age where the responsibility lies although some common sense is employed here.

Strangely few US based suppliers make it obvious that there is a statutory 2 year warranty, tacitly encouraging consumers to believe in the US style 1 year warranty.

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Re: Warranty

Not sure you're right with the 2 year warranty thing - as I understand it that's an EU thing that is trumped by our much better 6 years window in which to claim if you can price the fault was inherent at the time of sale. For the first six months thereof, the retailer has the burden of proving the problem wasn't inherent, thereafter you may need an expert witness report. Remedy is the refund/repair/replacement of goods at the retailers discretion and must be 'reasonable' (fixed in short time for a repair, but conversely may mean a partial refund to reflect period of fault-free use based on expected lifetime, which in turn may be a factor of cost).

Manufacturers may also offer warranties, but these are entirely at their own discretion and may include clauses not applicable to your statutory rights.

There is certainly no automatic European 2 year warranty for all goods.

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Re: Warranty

It would be an interesting question as to whether a fault caused by an update was present at point of sale...

I realise Lord Lien's case was different, but...

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Re: Warranty

"There is certainly no automatic European 2 year warranty for all goods."

Yeah actually there is and in the UK you can choose whether to pursue a fault through the Sale of Goods Act or EU Directive 1999/44/EC (which is the automatic 2 year warranty) whichever you think will get you the best result.

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Re: Warranty

http://www.parliament.uk/Templates/BriefingPapers/Pages/BPPdfDownload.aspx?bp-id=SN02239 page 4 point 2

Not quite the same as a 2 year warranty, and the SoGA doors indeed trump the 2 year directive, which is a directive that it should be implemented in each country's local laws.

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Anonymous Coward

Re: Warranty

Yes, the exceptions are a few, for examples batteries (where its based on the amount of usage over two years) and disposable items. The latter is interesting as a well known manufacturer of chip machines seemed to think that a plastic and metal filter counted as a disposable item (like a vacuum cleaner filter)

However the plaintiff contacted the EU who ruled in this case said filter did not count as a disposable, so the manufacturer when presented with the ruling, caved in.

Also contacting the EU is easier than the new fangled way of contacting the Trading standards, i.e. via the CAB. Out sourcing gone mad.

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Mac Fanboi: This MacBook Air is dead, it 'as hit the bucket, it is no more, has ceased to be, bereft of life, it rests in peace"

Apple: "No it isn't, you are using it wrong, it's just resting."

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Lucky you

I've had worst with HP/Compaq. Bought a brand new Presario 930 lappy, six months into the issue and the backlight goes fizz. Crappaq's response? "Oh, the model has been discontinued, buy a new one". I told them to fuck off. And I never recommended crappaq or HP laptops ever again.

I've also had the same crap treatment from Dell- laptop fails due to known defect after upgrading to Windows 7. Coincidently one month after the warranty expires. Dell support's response was "oh, the recall only applies to the US of A. Asian countries are exempt from the recall. You need to buy an extended warranty, since the three years on that unit is also up" (it was an XPS M1210 which was notorious for having a GeForce video chip that burns out due to overheating). I never recommended Dell again either.

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Re: Lucky you

I had a similar experience with Dell, 2 years 4 days ( extended 2 year warranty ) screen went black GeForce card died though overheating. Incidentally, they brought out a bios update that made the fan work harder.

What I didn't realise was in the USA this was a known problem and some people had the card replaced out of Dell even if it was out of warranty.

Anyway Dell said tough luck to me so I bought a new model of the XPS. This time it was the software, it never liked the hardware. Reboot, reboot, reboot... Even worse, it just didn't like 3rd party software.

After 9 month I went and bought into Apple. Not only can Do I have OSX, but I can run windows with parallels. Best of both worlds.

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I don't know where you are in the world, but you have laws that protect you once your warranty is expired from the OEM. For example, buying something like AppleCare is pointless, you're covered for a minimum of 2 years with a max of 6 in the UK (exclusions apply to the fault, but they do under bought warranties anyway). Plus if there's a known fault and a product is recalled, they're required to replace it.

See http://www.apple.com/legal/warranty/statutoryrights.html

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Isn't Jasper about due for an update?

see title

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Anonymous Coward

Re: Isn't Jasper about due for an update?

Yeah, but seeing as he replaced Anna Leach, there is every chance his replacement will be equally asinine. Just think of it as The Reg doing their bit for Corporate Responsibility by providing employment and training for the disadvantaged.

By the way, 'bricked' means that a piece of electronic hardware is 'fucked' (a technical term) beyond the ability to fix it with software- the symptoms in the article suggest this issue can be fixed.

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Re: Isn't Jasper about due for an update?

"'bricked' means that a piece of electronic hardware is 'fucked' (a technical term)"

Around my circles, it was "U/S". Managment claimed it meant "unserviceable", the people in the know said it was "up to shit".

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Anonymous Coward

Anon - due to, well you can guess

I've dealt with a couple of these and it appears that it not only borks the system but kills the SSD as well.

The logic board (in apples parlance) recovers after the battery is disconnected and then reconnected but the SSD is then often undetectable. Putting in a new SSD appears to rectify the problem until the firmware update is applied again, where the same thing happens.

The two repairs that my company has dealt with required both the logic board and the SSD to be replaced before the firmware would be accepted. Fortunately the two repairs were covered by AppleCare. I would hate to think that people are paying for these repairs as a replacement logic board and SSD is more than the cost of a new MacBook Air.

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g e

Jeepers

That's quite the stuff-up

There must be some Dark Art to making shit break _that_ comprehensively

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Anonymous Coward

Re: Jeepers

"There must be some Dark Art to making shit break _that_ comprehensively"

Not so, Western Digital are quite good at it. They're also quite good at telling you to pay for a replacement device after they've bricked your existing one.

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top tip

apple owners, rather than risking lethal software updates, just buy new kit every few months.

oh, i forgot, you already do that.

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Re: top tip

I sold an 8 year old dual G5 for $450 last year. Try that with ANY pc. I also sold a two year old MacMini for 85% of purchase price. Again, try that with any PC.

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Devil

Re: top tip

You do realise that this may simply be evidence supporting the old proverb about fools and their money being easily parted; or alternatively that there are always those who have more money than sense, etc.?

OTOH, it could just be great kit, and even after eight years they got good value for their money. I wouldn't know.

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Anonymous Coward

Re: top tip

"I sold an 8 year old dual G5 for $450 last year. Try that with ANY pc. I also sold a two year old MacMini for 85% of purchase price. Again, try that with any PC"

I'm still using my 7 year old PC and it still mostly plays modern games OK. So the question is, did you spend more than £800 on your G5? (I'll be nice and let you subtract the $450 you got back).

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Re: top tip

I sold an 8 year old dual G5 for $450 last year. Try that with ANY pc. I also sold a two year old MacMini for 85% of purchase price. Again, try that with any PC.

If anything, that just shows that Apple users will always pay over the odds for average and/or old tech because it has their favourite logo on it.

Is this supposed to show Apple users in a good light?

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Re: top tip

@ TechnoTechno

I laughed until I stopped... awesome... :-)

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Mushroom

Re: top tip

> I sold an 8 year old dual G5 for $450 last year. Try that with ANY pc.

You just took advantage of someone and now you are publicly bragging about it.

That makes you a total scumbag. That's not anything to brag about.

Apple users have really anti-social values.

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Donelson has a numbers problem.

In November last year you wrote this:

"Most Apple products have amazing re-sale value. I sold a two year old MacMini for 80% of the purchase price last spring, and an EIGHT year old dual G4 for £300 a year ago."

So is it a G4 or a G5? Is is £300 or $450? Was it 80% or 85%?

In August last year you wrote this:

"No one ever considers resale value of Macs, which makes them actually CHEAPER than PCs, overall. I just sold an 8 year old dual G5 for $500, and sold a two year old MacMini last March for 80% of purchase price."

So it was a G5 but you sold it for $500? Not $450? Or £300?

In January last year you wrote this:

"I sold an 8 year old Mac on eBay for $550, half the cost of a new MacMini."

$550 now? Not $500 or $450 or £300?

Eight days before that you wrote this - "No on ever considers "resale value" of Apple kit. I just sold an 8 year old PowerPC Mac for $400... Not bad!"

So $400 now.

Curious.

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Re: top tip

Actually. the dual G5s are still pretty decent machines for non-crunch video editing, image fiddling, audio production and SOHO server duties - and people will pay for working ones for spares for their own machine as parts are getting harder to find (which is part of the reason G5 prices seem strangely high for old tech)

And pretty much anything (bar airs) from 2009 to 2012 is fairly upgradable with limited tools - so a second hand i5 Macbook Pro 2011 bought for £500 (they are out there - check eBay) with a current SSD and 8gb RAM slapped in it would make an extremely portable workstation and would likely be good for another 5+ years of hard work. Try saying that for any £500 windows laptop you can buy at the moment....

My own late 2008 Macbook with 8gb of RAM, 2.0ghz C2D and SSD 830 in it is still extremely usable for VMs, photo editing, etc - to the degree that I don't see me having to replace it till it literally goes up in smoke, which it shows no sign of doing.

There's often more to it than just the price when it comes to older Mac gear.

(and as I feel I have to point out when posting these things, I'm a fairly recent Apple user, but far from exclusive to it - the Macbook is my 'roving engineer' workhorse and is the only piece of Apple gear I own other than a ropey old iPod classic I made from two broken ones that lives in my car glovebox to feed my head unit. At home I run an A8-3870/16gb/SSD830/R9 280/Ubuntu workstation, a Nexus 4 for phoney stuff, and I fix Windows systems and networks for a living - and I've been doing that for fifteen years, so I'm far from biased. Or rich...)

That said, bricking systems with a firmware update? Oopsy Apple, oopsy indeed.

Steven R

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Re: top tip

"And pretty much anything (bar airs) from 2009 to 2012 is fairly upgradable with limited tools - so a second hand i5 Macbook Pro 2011 bought for £500 (they are out there - check eBay) with a current SSD and 8gb RAM slapped in it would make an extremely portable workstation and would likely be good for another 5+ years of hard work. Try saying that for any £500 windows laptop you can buy at the moment...."

So you're comparing a used £1,500 computer, upgraded, with a new £500 computer. That's like me saying "Well, your new Ford Focus isn't as good as my 7 year old Mercedes s Class". It's a stupid comparison.

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Re: top tip

Except it's not a £1500 computer - it was three years ago.

Now it's a £500 laptop with £200 or so of bits thrown at it - that a new £500 laptop would also need to be comparable, and still wouldn't be objectively better when you consider build quality and overall design.

People are suggesting that used Apple gear is overpriced. It demonstrably is not when you look at the bigger picture of build quality, upgradability, resale value, performance, etc.

Steven R

PS: Comparing a car that gets 45mpg with a car that will likely never get more than 30mpg and usually gets worse, eats tyres, bushes and brakes due to weighing 75% more - now that was stupid. No-one considers getting a large, powerful, heavy car over a normal hatch without looking at...that's right, the bigger picture.

PPS: Am I turning into a fanboi or something? *breaks out the garlic and crucifixes, hangs off edges of monitor just in case*

PPPS: FWIW I'd be far happier if those 2011 MBPs were £250, believe me....!

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Re: top tip

No, it was a £1500 computer. That you've spent ANOTHER £200+ on it doesn't make it a £500 machine.

Look, I've got a desktop PC which is my day-to-day PC which I built in January 2008. It'll be 7 years old in January. At the time it cost about £1,300 to built. Since then it's had a SSD, a RAM upgrade, a copy of Win7 to replace XP, a new 1TB Hybrid drive to replace the secondary drive and a new graphics card and I can play Skyrim on max settings quite comfortably.

To get similar performance from a modern desktop PC you'd need to spend about £600 to get the 8GB RAM and the Core i5 processor which pretty much matches the Q9300 I have in my old PC.

That does NOT make my desktop machine a £600 machine. It makes my desktop a very old computer that I spent an awful lot of money on which now performs about the same as an off-the-shelf £600 computer. I keep upgrading it because I like to tinker, even though it has always been a bit of a primadonna computer and I daren't switch it off too often in case it doesn't come back on. I accept all these things.

Yes, you are turning in to a fanboi, because you're attempting to claim that the Apple computer you bought is a bargain. It is good. It is well built. It is fast. Be happy with that. It is not cheap, or a bargain, or comparable in any way to a £500 PC. Stop trying to make it something it isn't and enjoy it for what it is.

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Anonymous Coward

Re: top tip

I got given a 12 year old iBook... beat that with any MS laptop!... oh wait, I could still surf the net on any MS laptop, can I on Safari 1.0?

Still, it is the most solid 12 year old laptop I've ever seen. So I'll give Apple that on the build quality!

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Anonymous Coward

Re: top tip

Toms Hardware agrees with Steven Raith. They had the common courtesy to show their working, too.

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Re: top tip

I'm confused. If I buy a £500 MacBook, throw £200 of shiny at it, it's a £700 machine. It's original purchase price, to me, is irrelevant.

Is my ratty old car outside a £15000 small coupe? It was once, to someone. To me it's a £600 fun shed.

I think we're approaching this from two opposite directions when congress assigning value and worth items. I'm interested in it's actual cost to me. You seen to be concentrating on it's total cost from new. Which is irrelevant to me.

Either that or it's 2 am and things have speed making sense and I should re read all this in the morning... ;-)

Steven R

PS: As per regulations, I have brushed my teeth with salt to wash out the inner fanboy that apparently rearing it's ugly head....can I blame that I it being late, too? ;-)

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Re: top tip

AC, I'm just going off my opinion/experience - got a link to that Tom's thing, be interesting to see the math employed to back it up.

(I'd normally Google it but it's way too late night for that)

Steven 'closet fanboy, apparently' R

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Re: top tip

Ok, so what did you pay for it, so we can see how much it depreciated? Then compare that to an equivalently equipped PC of the same age, which probably has a list price half of what you paid, and see what the depreciation is if you just gave it away for free.

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Re: top tip

Huh? I don't even get the point about adding memory and an SSD. I've done that to 3 year old windows laptops that didn't cost as much *new* as your second hand price, and it gave them a very nice performance kicker and they still run great and probably will for years more. So, yeah, I can say that about a windows laptop you can buy at the moment, or several years ago.

So long as you have something new enough to support a 64 bit OS and a SATA interface for the drive then upping the memory over 4GB and adding an SSD will always do nice things, especially the SSD. Systems old enough to use IDE aren't good candidates due to lack of IDE SSDs with modern capacity, performance, and price, and 32bit systems can't really even use a full 4GB of RAM. So there is a pretty obvious cut-off if you have something old enough that the technology isn't suitable for upgrades.

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