No Support Whatseover
Speaking as an Alphadex customer, not only was there no telephone or email support throughout this entire incident, but there has been none since either bar one telephone call, when the guy was incandescent with rage at my temerity to complain about three days of downtime.
This company is proud to have no SLA, offers an inadequate and legacy service at an exorbitant price, and compounds their errors with an arrogant and bullying attitude. The only saving grace were the occasional plaintive tweets of the one guy left in the office at weekend and his cries of "I'm not technical"...
However, raise any issues for all to see and they'll bar you from their Twitter too, leaving you effectively with no support whatsoever. Strange way to do business, huh?