I host my business on there too - I know I'm mental.
I spent the weekend wondering WTF was happening - I'd edit my website -adding new images, CSS pages, etc and it would look great for about an hour.. then I'd go back and check it and all the images had disappeared... checking the source - they no longer existed on the server.
I thought I'd done something wrong - spend another hour updating everything - same thing.
After the 3rd time this happened I gave up and decided to wait till monday to call support.
At no point did any part of the control panel tell me 'hey - all our systems are f&cked - best not waste your time making updates just now'.
Oh ... and don't get me started on the other quality decision I made - to use their built in website designer... I was taken in by the simplicity. I managed to put the whole site together in a few hours.
Until I realised cutting and pasting txt doesn't pick up the right fonts, there is no spell checking, etc.. so the only way of checking it all is now to copy and paste everything into an editor, and then when you find something to change - manually working through the changes on the website editor.
Also - no undo - so screw something up and yer f$cked.
No export html... and they html it creates is of course, utter crap.
sigh. u get what you pay for I suppose.
If anyone can recommend a friendly online editor plugin supported by fasthosts (im on linux just now) with themes, etc so I can use it quickly, then please do - I'd much rather be using open source stuff on my server than their in house mince.