Well Goodness Gracious Me, seems like another company has realized that having a call center staffed by people who most of their customers find unintelligable and who stopped buying the products because of the terrible service from call center staff in these overseas call centers have finally realized the first step to improving customer service is to close down their customer service call centers.
Having had to call Dell Customer service because part of the order had vanished and going round in circles with the Indian staff who could not understand that sending a Screen, keyboard and mouse and losing the tower does not make a complete purchase.
Then of course to have to fight with them and spend several hours telling them that they never sent out the system unit and that we would carry out a charge back. It finally took a threat of attorney's and several weeks before they finally admitted that they hadn't even packaged the system unit for shipping and it had been sitting waiting to be boxed for shipping the whole time.
The final straw was when we purchased a second PC and the hard drive failed. The replacement failed, then the replacement failed and another replacement failed. They kept telling us that it was our fault in their wonderfully broken english.
So when we replaced that PC after the latest drive failure, now that it was out of extended warranty, we just went to Apple. At least you can take it into an Apple store and they will look at it there and then. None of this dealing with people that cannot, dare not, deviate from a script and cannot think beyond that script.