Bits of MyVirginMedia are tits-up too - can't add new e-mail boxes
Everything seems a bit flaky at the moment. I have been unable to access my Manage Profile page at My Virgin Media for at least a month and a half. Log in and select it and you get a 'Oops, something's broken ... try again later' message.
Not only can't I add new e-mail boxes, I can't change passwords - not good if you think a password may have been compromised.
First call to VM resulted in second line support saying it will take a week to fix.
This how mow changed to 'yes, we know there's a problem, we have frankly no idea when it will be fixed, it will need the rollout of the new VM portal'.
The insulting thing is the *********s can't even be bothered to update the error page, so there are presumably people "trying again later" and trying in a week repeatedly.
I've tried to suggest both by phone and e-mail that they change the error page to make it more accurate/informative "It's broken, we know, don't call us... no we don't know when it will be fixed", but for some reason they won't.