Re: Good bosses DO get the coffee
"A GOOD boss."
Wasn't Aviva, was it? Because I might have been there that day if it was.
The old "get the lads a pizza" routine is a pretty cheap way of faking care, while gathering intel on who is in the office and which "slackers" left off after a mere 24 hours of straight work and so can be culled at the next round of redundancies. It allows the boss to swing by the office for a mere hour on a Saturday afternoon on their way home from squash (no real inconvenience at all) and get an update relatively painlessly and so they look clued up on a Monday morning in front of their own boss. They can then claim kudos from being there via "when I was here with them at the weekend" comments. They will also make matey comments about being in the trenches during the crash meeting in front of senior management, thus showing how great and hands-on they are. That's easily worth a tenner's worth of pizza and an hour to any bastard sociopathic boss, so don't mistaking it for caring.
A genuinely decent boss will sit there with you throughout the crisis, not asking dumb questions every five minutes, not crowding the screen*, hands hovering above the hot phone. He will intercept each and every bulls&^% call every ten minutes from the helldesk or users, which are hassling for updates and dragging people away from fixing the problem. He will field them -and this is crucial- WITHIN EARSHOT, both so that you can urgently wave your arms around if he starts saying something massively incorrect and so that you can hear and know that he's not secretly slagging you off or telling lies. He will buy you time and have a basic grasp of the issue, and let you do your job. Hell: He'll maybe even go run your kids to football or whatever important thing that you're having to cancel to be there if he hears you trying to organise it with the misses on the phone. He will supply coffee, and food which took him more than a phone-call worth of effort to purchase. He will be as knackered as you are at the end of it all, but will still get in early on a Monday to deal with the initial flak. He will go to the crash meeting and give you the OPTION of either coming along to make sure he doesn't tell lies/drop you in it/screw it up, or of getting some rest while he goes it alone.
And he will make sure you get paid the overtime in full.
*Management tip: Four sys admins hovering around a single screen is a sure-fire problem of fairly severe proportions and worth getting off your backside to investigate.