Why mention Giffgaff? Anything on the O2 network - Tesco for example. Someone at work is having this issue with his Tesco SIM.
Parts of the O2 network have fallen over leaving punters unable to make calls, send texts or surf the web from their gadgets. An O2 spokesperson told The Reg that its systems are having problems detecting handsets. The outage, which started at lunchtime today, also affects operators that piggyback on O2's network, such as …
Thank goodness for El Reg. I've got problems & have rebooted, moved the SIM to a spare phone and still got nowhere.
Oh - and as of 17:20 the O2 website's support section is nothing more than a terse message saying "Knowledge Server is temporarily busy. Please try again." Helpful, no?
As a former O2 customer I thank my lucky stars I'm no longer with them. I used to suffer terrible signal coverage and just random loss of service all the time (and I live in a city centre) My brother who lives 15 miles away had the same issue as did someone I worked with from another city.
When I rang O2 to leave at the end of my contract I received the worst possible 'customer service' experience. The monkey at retentions had me on the phone for 40 minutes and accused me of lying twice. Once when I said I was leaving for a contract with a rival that actually cost more and price wasn't an issue and the second time when I said their network was awful. He said that I made the issues up and if I was getting problems I should have reported these issues as it could be down to my local mast and not their overall network, which he said as a whole was fine. However he couldn't explain how people in other cities and miles away also had the same issues and we all used different handsets. The only common factor was O2.
Their initial iPhone exclusive then letting GiffGaff and Tesco and whoever else piggyback on the top of them has got them at breaking point
Leave the poor OP alone guys, he was only making the point that he had a terrible experience with a company. I started with O2 in 2005 ish when they had what appeared to be the best mobile data network out there, but once they got the exclusive rights to the iPhone it seemed to get overloaded. After a while I gave up and went elsewhere.
There's nothing wrong with making the point that you've had a bad experience with a company - after all they're perfectly free to push advertising into your face, if they don't deliver it's your right and duty to warn people. O2 just aren't a very good network at the moment I'm afraid, end of.
It's never acceptable for a supplier to call their customer's a liar, and coming from a customer facing department? ! As for him calling them monkeys? In one case their insult is aimed at an individual - him, in his case, he's not insulting an individual he is insulting the organisation.
So I don't see your challenge to him calling them monkeys is right.
It's well known that O2 typically have their own masts while other operators share. It does however generally mean you get better 3G bandwidth when you can get decent signal.
At home no network gives me decent reliable fast mobile data. With O2 they at least have a 2G fallback, 3 on the other hand don't now and so in the woods when biking or walking you often get no signal. Just what you want when you may need to call in an emergency.
It means everything. For the 12 years and more that I've been with them (cos of the loyalty discount), their reception @ my house is crap. Yet T-Mobile (my wife and kids) phones get 5 bars. It is precisely because O2 Telefonica don't share masts that I can only take business calls on my mobile while crammed against the kitchen window. Often I have to perform a ritual O2 'rain dance', quite literally, jumping and waving my iPhone around in the air until the No Service icon buggers off. This, despite masts being a precious resource.
2G fall back? What's the heck is that? Fall back to GPRS data at 14,400 bits per second (and true performance is dependent on the number of timeslots on the signal).
Have you ever tried using data over GPRS? Have you actually tried to download a web page at this speed? I bet you haven't. It is unusable.
I rather suspect there's more than a few people here who know what V.32bis is and at one point thought 14Kbps was fast..
I'd note that until very recently (I'm looking at places like you, National Rail) sites still used WAP, or WAP levels of bandwidth. It wasn't necessary to use any more bandwidth for looking up timetables, but oh no, they had to stick in graphics and suchlike and ruin the experience for old, slow phones. I bet traintimes.org.uk is still usable at 14Kbps.
I carry two O2 phones, one a company phone on a business contract, the other a personal phone on a pre-pay tariff.
Curiously, the company phone (on a very lucrative contract - my employer has several thousand employees and phones in the UK alone) works perfectly, with nary an interruption in service.
Conversely, the personal phone on the scum-of-the-earth my-monthly-spend-doesn't-buy-one-cocktail-for-the-MD pre-pay tariff doesn't work.
Not that I'm in any doubt whatsoever that this is a genuine "fault" and not the result of O2 carrying out some unspecified changes to the network designed to affect pre-pay customers...
Nah, the fuckup is equal ops. and apparently extensive to judge by the howls of annoyance on Facebook. We have 3x O2 contract phones here (W7 London). All show good signal on O2 but connect to nothing. There's a tri-tone beep when dialling other mobiles. Oddly one attempt to call landline worked, once, then didn';t.
Problem with extrapolations from n=1 data is that they aren't usually correct (though you may find you can get a job at the Daily Mail based on this kind of analysis). In this household, we have five giffgaff PAYG phones, only one of which went offline (and one had no charge, so might have done, who knows).
I like giffgaff, even though they do make me top up £5 every three months to keep the calls to the other family mobiles free.
On O2 or rather not on O2 this evening as I have no connection at all. The O2 website just tries to sell stuff rather than having an update there so you have to go to 'http://status.o2.co.uk/' which might or might not work depending on how busy the server is.
Clicking on 'Contact Us' gives this:
'Knowledge Server is temporarily busy. Please try again.'
If the measure of a company is in how well than handle an outage then O2 have a lot of work to do for the next time.
I've checked my phones, most of them aren't working, but thankfully my iphone is working.
Looks like I won't be getting any out of hours support calls tonight :-D
I do feel a bit dumb having kept to one network, I wonder if there will be TV adverts for free Orange, T-Mobile and Vodafone SIMs in the next few days? I'm sure there will be fewer of the O2 ones ha
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