What did he say, actually?
Most of the article is spent extolling something called "more coherent service management".
My eyes start to glaze over but, ok I'll bite, so I go back and find the definition and I think this is where he laid it out:.
Problem description: "When systems are implemented and managed in isolation, it can be difficult to get an end-to-end view of how they interact.."
Solution: "What is clear is that by managing the major elements of infrastructure as a unit – across servers, storage, network devices and so on – the number of potentially conflicting variables and activities can be reduced,..."
And caveat "However, technology-level integration on its own can deliver only so much; operational >>processes also need to be modified to achieve the full potential."
So, um, my question is how are we supposed to do this?
I mean I've got my own ideas of course but I was hoping for some wisdom from the guru.