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back to article Sage Pay card stroker goes titsup for NINE hours

Sage Pay's card payment system choked up yesterday for nine hours in an intermittent outage that affected its 30,000 customers in the UK and Europe. Sage first alerted customers to an error at 1.39pm yesterday afternoon, then finally posted the all-clear after 10pm last night. A Reg reader also flagged up another snafu by the …

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  1. Irongut

    So Sage Pay is almost as bad as their accounting software then.

    2 1
    1. Anonymous Coward
      Reply Icon
      Anonymous Coward

      Fuuuck

      My employer uses SagePay for web and phone orders, and they're looking at Sage accounting software of some kind in the hope it'll be a miracle cure for the current shambolic mis-managed state of their accounts.

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  2. Anonymous Coward
    Anonymous Coward

    How about configuring your mail server...

    to mangle the headers so that all addresses are BCC'd, even if the user screws up, and then configure your firewall to not allow any SMTP out the door unless it's from said server?

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  3. Ol'Peculier
    Thumb Down

    Oh bugger...

    I've just been looking at moving our current merchant provider from WorldPay to Sage Pay.

    Back to the drawing board.

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    1. nsld
      Reply Icon

      Re: Oh bugger...

      Give Netbanx a call, we use them for our customers and the feedback has been very good,

      0 0
  4. JalB
    Devil

    email list

    Does anybody has the emails list ?? }:))

    0 0
    1. Dazzz
      Reply Icon
      Devil

      Re: email list

      Why, do you need to add some more friends on Linked-in?

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      1. jonathanb Silver badge
        Reply Icon
        Trollface

        Re: email list

        Or maybe he is a sales rep for a rival card processing company?

        0 0
  5. Anonymous Coward
    Holmes

    New Units

    Over a thousand is "a select number"

    0 0
  6. Matt-uk
    FAIL

    Same thing happened when they were protx

    Leopards don't change their spots it seems.

    Before sagepay was sagepay it was protx. They went down horribly before - reincarnated as sagepay it's business as usual. RUBBISH!

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  7. Richard C.

    Not just SagePay

    OptimalPayments/Netbanx/Firepay/Neteller (whatever they are calling themselves this week) had an identical payment-processing issue at the same time. However, since I know that both of them promote Evalon for merchant accounts and therefore the vast majority of their clients /probably/ use Evalon, it may have been a problem there.

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  8. Anonymous Hero
    Boffin

    No point complaining if you don't plan for this

    Shit happens, it shouldn't, but it does. If online payments are mission critical to your business then why put all your eggs in the same payment gateway's basket. At least have a fallback payment processor for the day the sky falls in.

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