They will get No Business from Me
Since BT charge me £5.40 "Processing Fee" to pay my own phone bill (even though I [was] paying it by BACS transfer without any paperwork for them) they wont get any more of my business.
I used to be an account customer of Dabs Direct. I stopped that when I learned that BT had taken them over. The Dabs salesman on the phone was proud to tell me about the takeover, and was quite crest-fallen when I told him to close the account.
He had never heard of Phorm either; I made sure he has now.