I'm feeling the developer community's pain here, even though I'm just a regular end-user pleb.
Google's lacking support infrastructure is perhaps THE biggest issue that counts against them in my book. With Google, so much is free (in exchange for the opportunity to sell everything down to your DNA blueprints for advertising opportunities, granted!), but they use this freeness as an unacknowledged get-out clause for leaving users totally without decent support.
So this story is sadly classic Google. They randomly change something (usually with their infuriating involuntary "opted-you-in" ethic) and lo, they break something horribly. You try to get help using their horribly emaciated help forums, only to find your problem left utterly ignored despite having a good number of other users posting in agreement. And even if you are lucky enough to snag a Google Employee response, it is usually exactly as outlined in the article: "ok, we'll look into it" and then a month later, "engineers still working on it lol, k thx bye!"
And this isn't me being a miserablist-by-proxy: I'm presently one of the thousands who's stock Android calendar app lost all its appointments and cannot keep them even when they randomly come back. It's still unfixed even in its third month. Utterly gobsmacking. Don't get me wrong, I prefer Android far and away over the Third iReich, but it is BECAUSE of my love for and dependence on Google's services that I feel so let down and abandoned when things go wrong.
You know, I'd gladly pay £20 a month for some kind of premium Google service where all the products & services I depend on get dedicated, timely and dependable support, just as iDevice owners can call up and expect a good result. Apple's brand image paranoia is good at least for that - it ensures Apply take ownership of their products. As a devout Google user, though, I live day-to-day praying something else won't horrifically fuck up.
Anyone else feel like this?