LOL, service.
Some (note, not all!) business people think you can just buy these 'IT services' and they will all just work perfectly - no issues, mega resources available, will scale forever, perfect resilience, in built DR, no skilled engineering staff required to build/operate - and all for the cost of a few peanuts etc etc...well one word: idiots.
I like to think of the provision of 'IT Services' as a feat of engineering - i.e a group of engineering geniuses who can build something special, which happens to be within a 'given budget'...yeah sure, you can buy a VCE vblock, or an Oracle Exadata/Exalogic blah de blah, but there isn't much fun there now is there (well ok there is a bit)?...anyhow, my point is when will companies and businesses re-instate their super techies back where they should be? Gods walking amongst mere mortals...