Just to add fuel...
A couple of weeks ago I altered my current package with Virgin media over the telephone and at no point were the terms and conditions of my revised contract mentioned by the call centre centre monkey i.e. I had to specifically ask to have them sent out.
Having now just received the revised paperwork, the point of this article becmes clear. The VM terms and conditions "booklet" is 7 pages long in A5 format - and written in a VERY small font. Now you tell me, how am I supposed to decipher that? Given that I either accept them, or refuse them (and have to change provider), and that (I am assuming) most service provider terms and conditions are likely to follow the same line - this gives me, the consumer, very little choice.
I think in future, unless there is significant change required to the format and presentation of T&Cs, the way to protect the public is that the consumer has the right to challenge any term or condition at the expense of the company being challenged, or that all companies are required to work under a blanket TCF policy similar to that laid down by the FSA.
At the moment, it is too one sided, and there is no clear statement of what is deemed "fair" or "unfair."