response to Michael C
Michael C: As one of the collaborators on this research, I don't quite understand how a response rate correlates to an error rate. The fact of the matter is that we went to great lengths to identify the players in the virtual server backup software market, and made contact with each of the major vendors with an invitation to participate. I am guessing that if every piece of research that did not get 100% response were never published, then there could be a lot of quite good research that would not see the light of day. We feel that this piece of research has some very good integrity and value.
I respect your opinion. I believe however that our research has some very good value to provide to vendors, end-users, service providers, and to the discussion of virtual server backup software. reastman @ smbresearch dot net