For the past few years I was with Tiscali and because my speed was not too good, I registered in early June 2010 with TalkTalk to upgrade my package and get a better speed. Lots of promises made during telephone registration and was told that there would be 'No Problems', I could keep my telephone number and would be 'up and running in a week or so'.
June went by and nothing, so I phoned TalkTalk 'Customer help' number (an 0845 job). After the ususal 'Press one for ....., press two for ..... etc. and waiting on the line for about 25 minutes listening to what just about passes for 'music', I finally got through to a human being - albeit in Mumbai I think. I explained my situation and after confirming my telephone number and answering 'security' questions, I was eventually told that I was speaking to Tiscali Customer Service and they could not help me - despite having used the TalkTalk telephone number quoted on their website. I was asked to hold, while I was put through to TalkTalk customer service...... More 'music' and another 5 minute wait, after which there was a continuous tone and then the line went dead !! You would have thought that they might have called me back, since they had my telephone number - No chance!
I gave up on the phone 'Help' line and decided to try via email to get a progress report on my update. Over the following three months, I sent around 30 emails to Tiscali/TalkTalk and the only replies I got from several diiferent people were apologies and platitudes but no offer of action to resolve my issue. Basically, Tiscali were saying that the problem lay with TalkTalk and TalkTalk were saying it was Tiscali's problem, so I was getting nowhere fast!!
I then decided to write to their chief executive and the senior director of TalkTalk customer services. I addressed the envelopes to them personally and sent them 'Signed for' delivery. Guess what - not even an acknowledgement of my letters. No surprise there then !
So, I have now ditched Tiscali/TalkTalk/Carphone Warehouse and gone with BT and I am taking every opportunity I can, to relate my experience with that bunch of TalkTalk CRAP!!
My Tiscali / TalkTalk speed was around 1.8Mbps and now with BT, I'm getting around 6.3Mbps....
TalkTalk etc. - Avoid them like the plague..............