back to article iPhone customers lay into Apple after iOS 4.0.1 update fails to install

iPhone customers are struggling to install Apple’s latest software patch and have been grumbling about the problems on Cupertino’s support forums. The company released its iOS 4.0.1 update yesterday, and immediately some users began complaining that they couldn’t successfully install it on their iPhones. “On a Win7 PC. …

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  1. David Simpson 1
    Jobs Horns

    Oh Apple what wonderful support.

    Any more LOLs from this iPhone and I'm going to wet myself !

    1. LinkOfHyrule

      title goes here apparently

      It's the gift that keeps on giving! Oh such lolz!

  2. chewyfruitloop
    FAIL

    o'reely?

    works on my phone

    aww one or two people have a problem therefore its a massive failure

  3. Dan Atkinson 1

    USB - been there

    USB static interference is a pain in the butt for Apple updates - have had several probelms with it in the past. Best fix I've found is before doing the update remove all USB devices excepet the iPhone, power down the machine, unplug it, hold the standby button down to drain all power from the machine totally (well, as much as poss) and then have a crack, preferably from a port furthest away from the power supply.

    Took me three hours to update to OS4. No way I'm bothering for this one.

    1. Anonymous Coward
      WTF?

      oi! Rielly

      using the same logic, because it works for one person it's a massive succes.

      ******************************************************

      Warning : Jobsian Reality Distortion field detected

      ******************************************************

      1. Anonymous Coward
        FAIL

        RE: oi! Rielly

        OK, using your logic, it's failed for under 100 people.

        How many iPhones have been sold?

        Statistically speaking etc etc etc

      2. David Beeston

        Worked for me too, and probably many others too

        Actually, worked fine for me too. When things go wrong for someone they scream and shout, and rightly so. But if it works fine they often just go on their merry way. They don't post on forums saying "Just thought I'd let everyone know that X worked as expected". So, just because a number of people complain doesn't mean it's necessary a disaster.

        Out of interest, is this happening on Macs & Windows machines or just Windows machines ;)

        Fanboi? Maybe.

    2. blackworx
      Paris Hilton

      Or...

      Works fine for me, therefore it can't be a significant issue?

      1. Anonymous Coward
        FAIL

        Huh

        Then I pray to the lord god above that I never have to see any of the software, hardware or duct taped together server rooms you guys build.

    3. PsychicMonkey
      Jobs Halo

      so usn is the problem

      nothing to do with Apple. thats great.

      I'm glad the saint Jobs doesn't need to look into this one.

    4. Kubla Cant Silver badge
      Happy

      Instructions incomplete

      You should also stand on one leg in a bucket of water while wearing a bishop's mitre, a cricket box, and three vests.

      Under no circumstances should you attempt the update when the moon is waxing crescent or waning gibbous.

    5. Anonymous Coward
      Anonymous Coward

      Mmmm

      Perchance the heady combination of cheap nylon underwear and freely available web pRon is the reason for all the static.

      Paris

    6. Anonymous Coward
      Thumb Up

      RE: o'reely?

      You're the first poster here who has actually tried it.

      ...and it worked.

      Surprise, surprise, it worked for me too.

      I'll probably get downvoted just as much as you did though.

      Some people don't like the truth. Next they'll be claiming that the holocaust never happened.

      1. JBR

        whoops

        I call ....... GODWIN'S LAW!

      2. Doshu

        @AC: relax

        Stop whining like a victim. It's nice that it worked for two people.

        Doesn't mean there isn't a bigger problem.

      3. Dozy
        Troll

        Yesssss!!!!!!!

        Godwin's Law (http://en.wikipedia.org/wiki/Godwin's_law) has been invoked and applied!!!!

        Well done AC!

    7. JWS
      FAIL

      Ouch

      Probably best to just ditch the rubbish phone and supplied software and get a phone that was actually properly tested for functionality instead of looks!

    8. Big-nosed Pengie

      The title is required, and must contain letters and/or digits.

      You left out "stand on one leg while reciting Burns' Ode to the Haggis".

    9. Anonymous Coward
      Happy

      "have some crack" did you say?

      Sounds like the only sensible way to get a handle on Apple kit these days!

  4. SMFSubtlety
    Pint

    new keyboard please

    "Maybe you touched the USB cable in the lower left corner. ‘Don't hold it that way’, okay?

    brilliant!!!

    Made me choke on my cuppa!

  5. Anonymous Coward
    Flame

    Four

    Maybe it's just that "4" is not a good number for Technology ?

    Was't Microsoft DOS 4 a bag of spanners ? Didn't MS go from Windows 3.x to Windows 95.

    I'm sure there have been other major 4 failures from Applications and Vendors.

  6. Si 1

    Installed OK for me

    It installed OK for me, but for the first time ever I saw iOS crash today. I think Apple are in a bigger panic than they let on, and have rushed out a patch to try and disguise the antenna problem.

    1. Dr. Whoosh

      I think you are right.

      After all 3 - that's the magic number.

    2. Dr. Whoosh
      Thumb Up

      @AC I think you are right

      Coz .....3, that's the magic number

    3. Anonymous Coward
      Pint

      bad luck

      4 is considered bad luck in many asian cultures.

      I remember Panasonic as one company that usually avoids product numbers starting with 4.

      The moved from Fz30 to Fz50.

      The must know something Apple did not.

    4. Anonymous Coward
      Coffee/keyboard

      iconic

      i think this is the icon you are looking for

      1. James Hughes 1

        NT4.0 was OK....

        NT

      2. Anonymous Coward
        Thumb Up

        Indeed

        Also, I think this was the reason that Psion went from the Psion 3a direct to Psion 5.

        Perhaps, there is some truth here.

        Or perhaps this is the average number of models that a successful manufacturer has to go through before they get complacent and shoddy.

      3. Ben Ryves

        S60 too.

        S60 jumped from S60v3 to S60v5 as a "polite gesture" to Nokia's Asian customers.

        1. Dan 55 Silver badge

          And...

          Nokia don't have a 4000 series.

      4. Anonymous Coward
        Happy

        Canon?

        Exception!

        Canon 40D, 400D and 450D all reasonably good cameras for the markets they were aimed at.

  7. Anonymous Coward
    Unhappy

    Failed iPad update to 3.2.1

    I had a very similar problem to this with my iPad updating to 3.2.1. I was on a laptop with Windows 7 x64 using iTunes x64 9.2.

    I got error 14 when trying to update my iPad when trying the initial update and also the restore. I had to go to my x86 Windows 7 desktop and run the restore. Luckily I had a backup of my settings and apps so I just went back to my laptop, copied all the apps back on and then restored my settings backup.

    At the time I assumed as per the apple kb that it was a problem with my usb ports (which are a bit funny on this laptop).

  8. Anonymous Coward
    Black Helicopters

    It's all gone pear-shaped

    Only suggesting this cos it's Friday afternoon. Does anyone else think that there might be a saboteur at Apple? In all honesty if Jobs was to wake up one morning (assuming he sleeps) and think to himself "How could I destroy the reputation of my company?" he couldn't have done a better job than the fiasco the iPhone 4 is turning into.

    Is there someone on the inside trying to bring the company down, maybe planted there by MS/Google/Adobe/take your pick of any of a myriad of disgruntled iPhone app developers.....

    1. Anonymous Coward
      FAIL

      Much more likely

      Is that they got in a panic about the antenna issues and decided they needed to rush out the bar update to try and quieten things down. Unfortunately when you rush out updates they are routinely not very well tested, and one of the hardest thing to test is the installation process.

      Funnily enough, Apple's reputation for quality comes partly from the fact that they control the entire stack from hardware through to software. iOS is a significant departure from this in the fact that the application layer has many many more 3rd party apps on it than other Apple platforms. But installation is something that requires 3rd party hardware quite often as well. Anyone willing to bet that Apple don't test updates from anything except Macs? Anecdotally the problems seem to be when installing iOS 4.0.1 from anywhere except a Mac. My suspicion is that they have a non-standard feature in the USB implementation which works fine with Mac OSX hardware. And don't tell me that it is a Windows problem since the installed base of USB devices on windows that don't have an issue is rather a lot larger...

      1. Anonymous Coward
        Go

        no

        I have updated iPhones on both windoze and mac, and have been fine - suspect its just hype like all of the reporting so far.

        1. The Indomitable Gall

          Re: no

          "I have updated iPhones on both windoze and mac, and have been fine - suspect its just hype like all of the reporting so far."

          I suspect it's a problem in tolerance and depends on the quality of the USB controller in your computer. Macs are more expensive than low-end Windows boxes because they use high-end components. Mid-to-high-end PCs use the same components as Macs.

          If the iPhone USB slave chipset has a low tolerance to static (either in hardware on in the software config) and drops the connections too easily, it won't be an OS-specific problem but rather a hardware-specific incompatibility.

          Many device manufacturers have shot themselves in the foot by taking liberties with the specs and producing items that aren't compatible with other devices operating on the same specification....

          1. Mephistro Silver badge
            FAIL

            Agreed but...

            ... the windows program installer and the components of the iPhone that receive the data should have some answer to this kind of error, like, say, several retries, instead of just exiting immediately. Other programs that use USB ports have been doing this for ages.

            One way or another, Apple has a lot of responsibility for this failure.

      2. Anonymous Coward
        FAIL

        RE: Much more likely

        "Unfortunately when you rush out updates they are routinely not very well tested, and one of the hardest thing to test is the installation process."

        Except if you'd read the article, you'd know it's due to USB issues. Oh, wait. You did know that since you mentioned it later in your post.

    2. Martin 37

      @Beaker's love child ..

      Aaah Grasshopper - never ascribe to malice that which can be explained by incompetence.

      1. Anonymous Coward
        Thumb Up

        @Martin

        Of course, silly me - maybe one day I'll have your wisdom

    3. Anonymous Coward
      Jobs Horns

      hogwash this is not fanboy heaven

      Maybe it was Microsoft who did the damage or maybe it was a disgruntled fanboy. Never blame the obvious source the manufactures because we all know Apple is perfect and cannot make a mistake.

  9. Pavlov's obedient mutt

    worked fine for me

    Not the slightest issue - and it was way fast too

    sorry - I know you want as many bad-apples reported but I ain't one of them

    1. Anonymous Coward
      FAIL

      @worked fine for me

      "Not the slightest issue - and it was way fast too" - fair comment. A bit of balance.

      "sorry - I know you want as many bad-apples reported but I ain't one of them" - idiot comment whereby you identify yourself as that which you purport to ridicule - an intolerant 'tard not interested in truth - and blow the validity of your initial comment.

  10. Anonymous Coward
    Anonymous Coward

    installed OK here

    in fact it fixed the downright sluggishness that iOS4 brought with it and my phone is back to pre-iOS4 speeds.

  11. Anonymous Coward
    Anonymous Coward

    hmm

    Worked for me too, when doing updates I only use the genuine sync cable provided with my 3GS, the £1 retractable pound shop one is for charging only.

    I wonder how many of the folk with problems were the folk whom had problems when IOS4 was released?

  12. Rogerborg

    Works For Me

    Now my iPhone 4 can scan for neutrinos, detect subspace distortions, and guide me to the nearest dilithium deposit.

    No, wait... that's Star Trek. I find it hard to keep fiction and... Apple marketing... distinct.

  13. This post has been deleted by a moderator

    1. Anonymous Coward
      WTF?

      I'm reminded of the patching mechanism on the PSP

      Where it downloads the patch, then won't install it if the battery level is too low, or the device isn't plugged into the charger. Seems you have to try harder to brick a PSP...

      1. Greg J Preece

        PSP is a good example of how to do it

        The Cowon updates, while not as automatic, are no less straightforward. Copy update file to root of device, and start it. Easy. No cable involved.

        I wasn't aware the iPhone was being updated directly over the cable! I knew it had to be connected to iTunes to get the update, validate, etc, but doing the update straight over the wire? That's insanely stupid.

    2. Anonymous Coward
      Anonymous Coward

      So..

      How long ago was it that an Apple employee porked your GF while you were working late on your Exchange server, then?

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