Nightmare on Marsham Street
NOMS is internally known by the above title -- the street address of its HQ.
Quantum, the all-singing all-dancing IT system, should have been in years ago, Technically, it was. But only if you redefine the scope of the project to be Microsoft Office, not any prisoner/prison database.
Almost all prisons still plod along with LIDS (the Local Inmate Database), which runs in a DOSbox inside Windows.
And, by some strange unfixable quirk, a Quantum userid is good for only one jail. True, it's a national system: you can log in in any prison. But you only see the intranet for your one "home" jail.
That works fine for officers and others who only work in one jail. But think of probation staff, education staff, area staff, and others who circulate around multiple prisons, They either have to have multiple Quantum ids (which is against regulations, and a little hard to arrange these days) or shoulder surf at any prison other than their "home" one.
Plus, if a user has neglected to log out, the only way to get past the "this terminal is locked" message is to find them, or to recycle the power. The second option will cost you up to five minutes of watching Windows lumber into action.
And remember, almost all the money spend so far has been on a rollout of Windows Office: LIDS' replacement (Called C-NOMIS) remains as vaporware.
The whole system is a huge joke....Or at least that could explain all the laughter heard from the EDS offices