back to article Virgin Media network downed by scouse power outage

Power problems in Knowsley near Liverpool downed Virgin Media's cable network in the north and midlands today, leaving customers without broadband or TV for several hours. The problems began at about 11.30am. Power was restored around 1pm, a Virgin Media spokesman said, and engineers are still investigating the specific cause …


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  1. Anonymous Coward

    back but

    only working at 400kps :(

  2. Andy H


    OK, who lent on the Emergency Power Off switch?

  3. Dominic Kua
    Thumb Up

    The one day

    Which I'm not on their network but am instead running through three for my work .

    Lucky break, hope it works by the time I get home though.

  4. Alex Smith

    @back but

    Isn't that normal for VM?

  5. Anonymous Coward

    My internets was stolen this week

    My TV and Broadband went off on Sunday - I called an engineer yesterday when it still hadn't returned - it turns out one of me neighbours had been fiddling with cables outside and stole my TV and internet! My internet was literally stolen from me! At least now I have it back.

    Bloody pirates

  6. Anonymous Coward


    that will explain the prolonged email outage that is still ongoing then.

    good to see el reg is more informative than the status page of the isp itself.

  7. Anonymous Coward
    Anonymous Coward

    @ David England

    No. Thats just the throttling kicking in.

  8. Anonymous Coward
    Thumb Down

    Network down since weekend

    You do know that Virgin migrated a number of adsl customers at the weekend - and a number (including me) have been without broadband since due to an authentication problem.

    And it seems like they have no idea when this will be sorted. Probably a more significant story than a short power outage?

  9. Joe K

    Thats nothing

    The L9 area lost all its TV and Broadband all through saturday and until sunday afternoon.

    A whole day without telly and internet, fuck it was hard, i nearly read a book or something.

  10. Mark Lockwood Silver badge

    Power outages

    We've had outages in our Birmingham, Abingdon and Glasgow offices today. Has someone at the National Grid run out of 50p's?

  11. Steve Dulieu

    London as well

    E-mail been borked all day here (N17). For most of the day the service status page had gone to the zoo, it's back now but just shows a yellow blob with the legend "Intermittent Issues" when moused over, no other clue as to what might be wrong.

  12. Anonymous Coward

    I sure am glad...

    ...El Reg took it upon itself to explain what DHCP was all about, I know all about dynamic IP pools, but had never heard DHCP before, thanks for that, I can go for that promotion now :oP

  13. Anonymous Coward

    I guess...

    ...someone must have plugged in the deep packet inspection box and blown a fuse.

  14. Anonymous Coward
    Anonymous Coward

    @Alex Smith

    >Isn't that normal for VM?

    No should be 10 Mbps

  15. Anonymous Coward
    Thumb Down

    Nothing new

    My sizzling 400Kb (supposedly 10Mb) service dropped to zero... not a great loss admittedly.

  16. Gary Fairclough

    No service for 7 hrs

    A power outage took my broadband down for 7 hours,!!!! Haven't they heard of UPS.

    I'm cancelling next week, (as soon as I get my work BB live).

    They're able to run the throttling with no problem, but they can't use UPS or resiliance.

    Good riddance

  17. Anonymous Coward

    Singed scouser...

    ...seen walking away from the area, smoking slightly and whistling nonchalantly, with a big load of copper cable over his back...

  18. Anonymous Coward

    ho ho, the archetypal scouser joke

    anyway, wouldn't it be fibre? Maybe not as valuable as copper I grant you.

    Virgin need to really sort out their 'DR' - I recall that they've had previous power issues at Liverpool this year. Seems like a cowboy operation these days. I remember when they were Telewest and they were the best ISP in the country by far. How times have changed...:(.

  19. Anonymous Coward

    @Mark Lockwood

    50'ps we should be so lucky..... If them that be had it their way we would have pedals under our desks....."The power of action"

  20. Anonymous Coward

    Telephony unaffected?

    Then how come the direct dial 150/151 numbers were all giving 'number unobtainable' tones yesterday?

    And of course when I did finally get through all their systems were still down and therefore unable to help me with the fact that my connection has been droppping out about every 2-7 minutes for the past month......apparently due to them upgrading me to 10Mb, but my 90s vintage modem was incapable of handling it.....although of course that was discovered by myself rather than them telling me anything useful.....

    The replacement they said would be here last Friday still isn't, so I solved the situation myself by using a mate's old Motorola Surfboard 4100 and hacking it's MAC address to be the same as the one allocated to me. Et voila - no dropouts for about 20 hours!

    I realise this is nothing whatsoever to do with the story, but I've been wanting to vent spleen for yonks and very few people I know have the first idea......let alone what a MAC address is.....

    "What do you need and address for, I just leave mine on the peg".....etc....

  21. Claire

    Useless bunch of idiots

    The article doesn't get the full story: Virgin's email has been broken for 24 hours. This SNAFU cost me a business deal, because documents didn't arrive in time ... and for the last 24 hours, virgin's fault line has consistently told me a pile of porkies about the status of a fix. The tickets on their status page are misleading and rarely updated, and this morning one of their staff had the cheek t tell me that their email is a "free service". Rubbish -- it's advertised as part of a package for which I pay them, and if I'm late paying my bill it's cut off.

    I'm moving my email to a separate provider who has proven clue in keeping their systems running, but in the meantime I'm using gmail. Why can google provide a more reliable free service than virgin can when I pay them? And why are the likes of Ofcom so lax in ensuring that ISPs publish honest and timely tickets to confirm the status of any SNAFUs in their services?

  22. Simon B

    INTERNAL network screwed too

    Seems to of affected their INTERNAL network too. I called yesterday and was told "The I.T. system has been down for the past 5 hours so we are unable to access any customer account details. Try again later this afternoon." So why did you ask for my account number you nob?!

    Interestingly though, when I asked for disconnections (after another call half an hour later and was asked again for my acount number and then as soon as I mentioned the words "incorrectly billed" again I was again told the acount details are down, try again tomorrow!) I found that the disconnections I.T. system "has just come back up" and he was able to help me. convenient that. That said the chap I got was very helpful and did a grand job. Shame it took disconnections to get the service.

  23. Chris Cheale

    Broadband makes intertubes fail

    Funny thing is, the whole point of the Internet originally was that communications traffic can be dynamically re-routed should any point in between the sender and recipient get nuked...

    Still, the way of the www is bigger, better, faster, more... redundancy, reliability and security are all like, so 1970's man.

    Oh, and I was at work while VM was down so didn't even notice (this time)... seems they've finished the 4Mb -> 10Mb upgrade now but there have been a few wobbles along the way.

  24. Anonymous Coward
    Anonymous Coward

    virgin media have not been working for days now

    i use virgin media's XL cable system, and am based in London

    there was a problem on tuesday, which caused all blueyonder mail to suddenly stop even tho i could still use the browser and email app to collect other mail

    the mail from then has been coming in pulses, and is still arriving

    it seems rather coincidental that there is suddenly a blackout that has caused a problem up north

    could there be something else going on??

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