I got cold-called for a new phone from Phones 4 U just before Christmas.
Having discussed my requirements, which included that fact that I needed to be signed up with Vodafone (because no other service provider gives you full coverage in Sherfield English!), she went through the final garbage that you have to listen to, when she slipped up by stating that I would be starting an 18 month Orange contract. At which point I questioned her on this, to which she replied "Sorry, I meant Vodafone". I should have told her to shove it right there and then, but benefit of the doubt took over (doh!) and we ended the call.
Two days later, an Orange phone pack turns up! So I phone up to complain and work out how to send the phone back to them, upon which the first response was "Orange are just as good". Grr. Finally, they agree to send me a bag to post back the phone, providing I cut up the SIM card and send it back within 5 days of receipt of the bag. Which I did.
Two months later, I get a bill from Orange for £12.84. I contacted Orange, stated that this was P4U issue, as they had missold me the package. Orange then tell me that it is P4U who need to rectify this.
I contact P4U, having received a letter from a DEBT COLLECTION AGENCY (for the aforementioned £12.84), demanding that this is sorted out. The career-aspirationally-challenged plankton tells me that he will pass me through to direct sales, who should be able to issue me a cheque. Great I thought, some progress at last.
Enter Vicky, who has obviously been employed by P4U to irritate customers to the point at which they give in and pay up. According to Vicky, it is not Phones 4 U who has the issue, it is Orange. EVEN THOUGH THEY MISSSOLD THE DAMNED PACKAGE IN THE FIRST PLACE, they would not take responsibility for it.
I am now having to take up a formal complaint with both P4U and Orange, which no doubt will have to then go through their respective ADRs thanks to their automatic deadlocking letters (sinical, but no doubt true), which failing that will then finally get Ofcom off their lethargic arses to sort this kind of crap out.
Paris, cos she'll jump through hoops to please, unlike P4U.