One group that's conspicuous by their absence
is the users.
If Microsoft spent some of their prodigious resources concerning themselves with how they could better serve their users then they might have a chance of producing a product that sells.
All this waffle about being "sympathetic to copyright holders" and the like is entirely irrelevant if nobody is using the product in question.
The could create the worlds best DRM system ever and the rest of the world would still be using iPods.
Paris, because she knows how to serve the needs of her users