Whole heap of nonsense
...About people just doing their jobs.
1. We lost one of your bags.
2. We're not even going to take you to your destination and try to get it there for you afterwards.
And we're only doing our jobs.
Oh dear... what lunacy is this, for gods sake?
What's the point in having a ticket?
And another T5 point... delayed baggage has to go through enhanced security, it seems, from previous articles, thus making it even more delayed.
Why? *We* delayed your baggage, keeping it on *our* premises, and now, because of that, *we* have to check it again.
None of this (the NC treatment, or the special enhanced luggage delay) comes under the heading of normal human behaviour, let alone half decent commercial behaviour. It's complete, raving, lunacy.
When expecting normal human behaviour, and half-decent commercial service, and finding utter lunacy, thumping someone seems a quite likely outcome.
I feel very sorry for the poor employee who had to deliver the message, and no, I wouldn't thump them. But I'd shout, and I'd probably get thrown off anyway.