Hardly a scandal...
"Only about 95 per cent of cashback is ever claimed..."
"Ofcom reckons that 79 per cent of cashback customers get their money..."
I'm assuming the difference is due to the 21% of folk only being owed the piddling 5% between 'em so not bothering to claim back.
Even so, I'm really quite surprised that as many as that actuallt bother to jump through the hoops. Hardly a scandal compared to the UNLIMITED* broadband nonsense, is it?
I signed up for a claim-yer-cash-back deal a good few years ago. Got my money back without any overly dodgy shenanigans but it was just hassle that I can't be bothered with anymore.
Upfront pricing transparency please.
*not really unlimited