as a former employee..
..of said Mr Dunstone, I used to have to go to get shouted at almost every day despite being at the other end of the building. How can I describe the man? a bullying equine posterior comes to mind.
I recall quite well the origins of the "free" broadband offer - it was never intended to be "free" but merely a tempting offer to get lots of people to sign up. Dunstone, despite his many personal failings, is not a fool and he knew full well that TT could never fulfill the promise it had made, but that didn't matter - once signed up for the phone service, he had the punters for a year before they could quit. When yours truly expressed moral qualms at such cynical behaviour, I was warned that I was being *negative* and to shut up, by Dunstone and his yes-sir-no-sir-three-bags-full drones.
Still, he's *marginally* less obnoxious than John Cauldwell of Phones4U.