Important information about your Fasthosts account
We are writing to inform you that we have recently discovered evidence of a network intrusion involving a Fasthosts server. We have reason to believe that the intruder has gained access to our internal systems, and that this may have in turn given them access to your username and some service passwords.
We have since closed the vulnerability through which access was gained, and have taken steps to ensure that this cannot happen again.
We therefore recommend, as a precaution, that you now change the following passwords on your account, both for your personal use, and for your customers:
Your main account control panel login password
All email (Standard, Advanced and Exchange mailbox) passwords for you and your customers' mailboxes
All FTP passwords
All MySQL and MS SQL database passwords
These can all be changed within your control panel. Further details on how to change your passwords can also be found in the support section of our website.
We strongly recommend that you choose secure passwords so that they cannot easily be guessed. These passwords should include the following:
It should be a minimum of 8 characters long
It should contain an upper case and a lower case letter
It should also contain at least one number (numeric)
We recognise that this may cause some inconvenience and concern, and for that we sincerely apologise. Please be assured that your account security is extremely important to us, and we have taken every step possible to secure your information against any future intrusion attempts.