And the PAC are surprised?
In one fell swoop, the BBC gave up seventy years of good will in its staff. I and my colleagues were transferred against our wishes to a company the selection of which we had no control over.
The BBC was working so hard on its 'one BBC' internal viewpoint that it completely failed to notice that its project management and IT departments were no longer part of the BBC... and then it wonders why, whenever a specification or project requirement is changed, or an unusual IT requirement arises, it gets a change control request instead of it just happening.
We'd all *like* to do the things we did when we were part of the BBC, but both our new lords and masters and the BBC insist that we do things the way we now do. So it costs more and comes in late - and they have the temerity even to raise an eyebrow. Pah!
 er, that would be because we follow the project control mechanisms insisted on by the BBC...