It's about time.
Dell's service to home customers has always been borderline criminal in my eyes - it is about time it crossed the border.
In two instances that I can personally claim knowledge to, people I know bought Dell home systems which were lemons, and then spend 3 weeks on the phone trying to get Dell to fix it. By the time they gave up and said "just take it back," Dell said "Sorry! Been 21 days! Too bad for you!"
Both parties went to their credit card companies to halt payment and fight for them, and eventually got Dell to take their lemons back.
It was amazing to watch - long waits on hold to discourage the customer, start with basic stuff that isn't going to fix anything, and just keep stalling ... stalling ... stalling ... until the magic 21 days is up. I guess they figure most people won't try to fight them.
I'm not really convinced it was a hardware issue - but rather that atrocious image that came installed on the box. I didn't mess with it, because I wanted them to have the ability to return it without Dell howling about it being "non-standard."
No wonder why Dell is plunging faster than a sub with a stuck rudder.
Dude! Don't buy a Dell. You get what you pay for.